
[Federal Register Volume 79, Number 78 (Wednesday, April 23, 2014)]
[Notices]
[Pages 22734-22737]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-09203]


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SECURITIES AND EXCHANGE COMMISSION

[Release No. 34-71959; File No. SR-FINRA-2014-020]


Self-Regulatory Organizations; Financial Industry Regulatory 
Authority, Inc.; Notice of Filing of a Proposed Rule Change To Adopt 
FINRA Rule 2081 (Prohibited Conditions Relating to Expungement of 
Customer Dispute Information)

April 17, 2014.
    Pursuant to Section 19(b)(1) of the Securities Exchange Act of 1934 
(``Act'') \1\ and Rule 19b-4 thereunder,\2\ notice is hereby given that 
on April 14, 2014, Financial Industry Regulatory Authority, Inc. 
(``FINRA'') filed with the Securities and Exchange Commission (``SEC'' 
or ``Commission'') the proposed rule change as described in Items I, 
II, and III below, which Items have been prepared by FINRA. The 
Commission is publishing this notice to solicit comments on the 
proposed rule change from interested persons.
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    \1\ 15 U.S.C. 78s(b)(1).
    \2\ 17 CFR 240.19b-4.
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I. Self-Regulatory Organization's Statement of the Terms of Substance 
of the Proposed Rule Change

    FINRA is proposing to adopt FINRA Rule 2081 to prohibit member 
firms and associated persons from conditioning or seeking to condition 
settlement of a dispute with a customer on, or to otherwise compensate 
the customer for, the customer's agreement to consent to, or not to 
oppose, the firm's or associated person's request to expunge such 
customer dispute information from the Central Registration Depository 
(CRD[supreg]).
    The text of the proposed rule change is available on FINRA's Web 
site at http://www.finra.org, at the principal office of FINRA and at 
the Commission's Public Reference Room.

II. Self-Regulatory Organization's Statement of the Purpose of, and 
Statutory Basis for, the Proposed Rule Change

    In its filing with the Commission, FINRA included statements 
concerning the purpose of and basis for the proposed rule change and 
discussed any comments it received on the proposed rule change. The 
text of these statements may be examined at the places specified in 
Item IV below. FINRA has prepared summaries, set forth in sections A, 
B, and C below, of the most significant aspects of such statements.

A. Self-Regulatory Organization's Statement of the Purpose of, and 
Statutory Basis for, the Proposed Rule Change

1. Purpose
Background
    The CRD system is the central licensing and registration system for 
the U.S. securities industry and its regulators. In general, the 
information in the CRD system is submitted by registered securities 
firms and regulatory authorities in response to questions on the 
uniform registration forms. These forms collect administrative and 
disciplinary information about registered personnel, including customer 
complaints, arbitration claims, and court filings made by customers, 
and the arbitration awards or court judgments that may result from 
those claims or filings (i.e., ``customer dispute information'').\3\ 
FINRA, state and other regulators use this information in connection 
with their licensing and regulatory activities. Firms also use the 
information when making hiring decisions. In addition, the information 
that FINRA releases to the public through BrokerCheck[supreg] is 
derived from the CRD system.
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    \3\ See Notice to Members (``NTM'') 04-16 (March 2004).
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    Brokers who wish to have customer dispute information removed from 
the CRD system (and thereby, from BrokerCheck) because, for example, 
they believe that the allegations made against them are unfounded or 
that they have been incorrectly identified, must seek expungement 
pursuant to FINRA Rule 2080 (formerly NASD Rule 2130).\4\ FINRA Rule 
2080 provides that firms and associated persons seeking expungement of 
customer dispute information from the CRD system must

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obtain a court order that either directs expungement or confirms an 
arbitration award containing expungement relief. The Rule requires that 
firms and associated persons seeking such a court order or confirmation 
name FINRA as a party. Upon request, FINRA may waive the obligation to 
name it as a party if FINRA determines that the expungement relief is 
based on an affirmative judicial or arbitral finding that: (1) The 
claim, allegation or information is factually impossible or clearly 
erroneous; (2) the registered person was not involved in the alleged 
investment-related sales practice violation, forgery, theft, 
misappropriation or conversion of funds; or (3) the claim, allegation 
or information is false.\5\
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    \4\ See Securities Exchange Act Release No. 48933 (December 16, 
2003), 68 FR 74667 (December 24, 2003) (Order Approving File No. SR-
NASD-2002-168). See also Securities Exchange Act Release No. 59987 
(May 27, 2009), 74 FR 26902 (June 4, 2009) (Order Approving File No. 
SR-FINRA-2009-016).
    \5\ See FINRA Rule 2080(b)(1). While expungement of customer 
dispute information is an extraordinary measure, FINRA believes that 
it is nevertheless appropriate where the information being expunged 
meets one of the criteria specified in Rule 2080 and has no 
meaningful investor protection or regulatory value.
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    FINRA has long had concerns about the practice of firms and 
associated persons conditioning settlement agreements for the purpose 
of obtaining expungement relief and, thereby, potentially removing from 
the CRD system information that helps protect investors. Over the 
years, FINRA has taken numerous steps towards addressing these 
concerns. For example, in proposing NASD Rule 2130, FINRA (then NASD) 
stated that the Rule's affirmative determination requirement imposed on 
arbitrators would reduce, if not eliminate, the risk of expunging 
information that is critical to investor protection and regulatory 
interests based on an agreement between the parties.\6\ In NTM 04-43, 
FINRA cautioned firms and associated persons that negotiating 
settlements with customers in return for exculpatory affidavits that 
the firm or associated person knows or should know are false or 
misleading is a violation of FINRA Rules.\7\
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    \6\ See Letter from Shirley H. Weiss, Associate General Counsel, 
NASD, to Jonathan G. Katz, Secretary, SEC, dated September 11, 2003. 
See also Securities Exchange Act Release No. 48933 (December 16, 
2003), 68 FR 74667 (December 24, 2003) (Order Approving File No. SR-
NASD-2002-168).
    \7\ In addition, FINRA noted that ``[a]s a general matter, in 
connection with settling arbitration claims and/or other complaints, 
members may not engage in any conduct that impedes the ability of 
[FINRA] or any other securities industry regulator to investigate 
potential violations of [FINRA] rules or the securities laws. Such 
conditions would include . . . procuring, as a condition to 
settlement, affidavits or other statements from customers that 
falsely or misleadingly repudiate or otherwise contradict prior 
claims or complaints made by customers.'' See NTM 04-43 (June 2004).
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    In 2008, FINRA adopted FINRA Rule 12805 to require arbitrators to 
perform additional fact finding before recommending expungement of 
customer dispute information from the CRD system.\8\ FINRA Rule 12805 
requires arbitrators, among other things, to review settlement 
documents, the amount of payments made to any party, and any other 
terms and conditions of the settlement. In addition, FINRA Rule 12805 
requires arbitrators to indicate in the award which of the grounds in 
FINRA Rule 2080 serves as the basis for their expungement 
recommendation and to provide a brief written explanation of the 
reasons for recommending expungement. FINRA believed that these 
requirements would address concerns about arbitrators recommending 
expungement under what might appear to be questionable facts and 
circumstances (e.g., cases that include payment of significant monetary 
compensation to the customer).\9\
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    \8\ See Securities Exchange Act Release No. 58886 (October 30, 
2008), 73 FR 66086 (November 6, 2008) (Order Approving File No. SR-
FINRA-2008-010). In addition, FINRA adopted FINRA Rule 13805 to 
establish procedures that arbitrators must follow when considering 
requests for expungement relief in connection with intra-industry 
disputes. See id.
    \9\ See Securities Exchange Act Release No. 57572 (March 27, 
2008), 73 FR 18308 (April 3, 2008) (Notice of Filing File No. SR-
FINRA-2008-010).
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    In 2013, because of FINRA's concerns about the high percentage of 
expungement recommendations made in connection with settled arbitration 
claims, FINRA sent to arbitrators and published on FINRA's Web site 
guidance (the ``Guidance'') stating that, in determining whether to 
recommend expungement relief in settled arbitration claims, arbitrators 
should inquire whether a party conditioned settlement on an agreement 
not to oppose a request for expungement relief.\10\
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    \10\ See Notice to Arbitrators and Parties on Expanded 
Expungement Guidance, available at http://www.finra.org/arbitrationandmediation/arbitration/specialprocedures/expungement/. 
Specifically, the Guidance states: ``Arbitrators should inquire and 
fully consider whether a party conditioned a settlement of the 
arbitration upon agreement not to oppose the request for expungement 
in cases in which the investor does not participate in the 
expungement hearing or the requesting party states that an investor 
has indicated that he or she will not oppose the expungement 
request.''
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Proposal
    Despite previous steps to discourage the practice of firms and 
associated persons conditioning settlement agreements for the purpose 
of obtaining expungement relief, FINRA continues to have concerns 
regarding such conduct. These concerns extend to any settlements 
involving customer disputes, not only to those related to arbitration 
claims. FINRA believes such agreements should be prohibited even if the 
customer offers not to oppose expungement as part of negotiating a 
settlement agreement. Further, FINRA believes that firms and associated 
persons should be prohibited from otherwise compensating customers in 
return for the customer's agreement not to oppose expungement of 
customer dispute information from the CRD system.
    Accordingly, FINRA is proposing to adopt FINRA Rule 2081 to 
prohibit expressly such conduct. Specifically, FINRA Rule 2081 would 
provide that no member or associated person shall condition or seek to 
condition settlement of a dispute with a customer on, or to otherwise 
compensate the customer for, the customer's agreement to consent to, or 
not to oppose, the member's or associated person's request to expunge 
such customer dispute information from the CRD system.\11\
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    \11\ The proposed rule change would not affect the processes 
relating to requests for expungement relief set forth in FINRA Rules 
2080, 12805 and 13805. Thus, if an arbitration panel is considering 
the appropriateness of expungement in accordance with FINRA Rule 
12805, a customer could express support for, or opposition to, the 
firm's or associated person's request for expungement as part of the 
recorded hearing session required by that Rule.
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    The proposal's prohibition would apply to both written and oral 
agreements. In addition, as indicated above, the proposal would apply 
to agreements entered into during the course of settlement 
negotiations, as well as to any agreements entered into separate from 
such negotiations. For example, the proposed rule change would preclude 
a firm or associated person from conditioning the settlement of a 
customer's claim on the customer's agreement to consent to, or not to 
oppose, the firm's or associated person's request for expungement. In 
addition, the proposed rule change would preclude a firm or associated 
person, following settlement of the underlying customer dispute, from 
compensating the customer in return for the customer not opposing the 
firm's or associated person's expungement request.
    As an alternative to proposed FINRA Rule 2081, some industry 
representatives suggested that FINRA consider enhanced arbitrator 
training as a means of addressing concerns regarding the conditioning 
of settlement agreements for the purpose of obtaining expungement 
relief. Since adopting NASD Rule 2130 in 2004, FINRA has required all 
arbitrators to take a training course on expungement. Recently, FINRA 
significantly revised its arbitrator expungement training. The

[[Page 22736]]

revised training became available on FINRA's Web site on February 28, 
2014.\12\ The revised training increases the emphasis on the importance 
of the information in the CRD system and BrokerCheck, and the 
arbitrator's critical role in maintaining the integrity of disclosure 
information contained in the system.\13\ While FINRA recognizes the 
importance of arbitrator training in the expungement process, and 
anticipates that the revised training will further focus arbitrators' 
attention on the appropriate analysis associated with determining 
whether to recommend expungement, FINRA remains concerned about parties 
to a settlement agreement ``bargaining for'' expungement relief as a 
condition to settlement. The proposed rule change would directly 
address this concern by expressly prohibiting firms and associated 
persons from conditioning settlement agreements, or otherwise 
compensating customers, for the purpose of obtaining expungement 
relief.
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    \12\ See FINRA Arbitrator Training Online Learning Courses, 
available at http://www.finra.org/ArbitrationAndMediation/Arbitrators/Training/AdvancedTraining/P124939. All arbitrator 
applicants must complete this training to become eligible to serve 
on arbitration cases.
    \13\ In addition, FINRA monitors the effectiveness of its 
training and guidance on an ongoing basis and makes additions or 
changes as necessary.
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    FINRA will announce the effective date of the proposed rule change 
in a Regulatory Notice to be published no later than 60 days following 
Commission approval. The effective date will be no later than 30 days 
following publication of the Regulatory Notice announcing Commission 
approval.
2. Statutory Basis
    FINRA believes that the proposed rule change is consistent with the 
provisions of Section 15A(b)(6) of the Act,\14\ which requires, among 
other things, that FINRA rules must be designed to prevent fraudulent 
and manipulative acts and practices, to promote just and equitable 
principles of trade, and, in general, to protect investors and the 
public interest.
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    \14\ 15 U.S.C. 78o-3(b)(6).
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    As discussed above, the information in the CRD system is used by 
FINRA, state and other regulators in connection with their licensing 
and regulatory activities. Firms also use the information to help them 
make informed hiring decisions. In addition, the information that is 
provided to the public through FINRA BrokerCheck is derived from the 
CRD system. BrokerCheck is part of FINRA's ongoing effort to help 
investors make informed choices about member firms and associated 
persons with which investors may conduct business. Thus, it is critical 
to investor protection that the CRD system includes accurate and 
complete customer dispute information.\15\
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    \15\ FINRA routinely advises investors to check BrokerCheck 
before deciding to do business with a firm or associated person. 
See, e.g., Working With Your Investment Professional, available at 
http://www.finra.org/Investors/ProtectYourself/BeforeYouInvest/WorkingWithYourInvestmentProfessional/; ``Phishing'' and Other 
Online Identity Theft Scams: Don't Take the Bait, available at 
http://www.finra.org/Investors/ProtectYourself/InvestorAlerts/FraudsAndScams/P010734; and Avoiding Investment Scams, available at 
http://www.finra.org/Investors/ProtectYourself/InvestorAlerts/FraudsAndScams/P118010.
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    In addition, FINRA has stated repeatedly that expungement is 
extraordinary relief that should be granted only when the expunged 
information is unfounded and has no meaningful regulatory or investor 
protection value.\16\ Once information is expunged from the CRD system, 
it is permanently deleted and, therefore, no longer available to the 
investing public or regulators. By removing the ability of the parties 
to a customer dispute to ``bargain-for'' expungement relief as part of 
a settlement agreement, or otherwise, the proposed rule change would 
help ensure that information is expunged from the CRD system only when 
there is an independent judicial or arbitral decision that expungement 
is appropriate. Accordingly, the proposed rule change would also help 
maintain the integrity of the information in the CRD system.
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    \16\ See, e.g., NTM 01-65 (October 2001); Securities Exchange 
Act Release No. 47435 (March 4, 2003), 68 FR 11435 (March 10, 2003) 
(Notice of Filing File No. SR-NASD-2002-168); letter from Margo A. 
Hassan, FINRA, to Florence Harmon, Deputy Secretary, SEC, dated 
September 3, 2008; and the Guidance, supra note 10.
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B. Self-Regulatory Organization's Statement on Burden on Competition

    FINRA does not believe that the proposed rule change would result 
in any burden on competition that is not necessary or appropriate in 
furtherance of the purposes of the Act. FINRA understands that altering 
the terms available as part of a settlement might impact the settlement 
itself. For example, some industry representatives have questioned 
whether the proposal would result in a reduction in the number of 
customer disputes that will settle, thereby potentially increasing the 
costs to all parties involved. Specifically, these representatives have 
raised concerns that some firms may choose not to settle because a 
customer claimant may subsequently oppose a request for expungement, 
notwithstanding settlement of the underlying customer dispute. Industry 
representatives also have questioned whether the proposal would result 
in a reduction in the size of settlements offered by firms and 
associated persons.
    FINRA believes such impacts are likely to be small. Specifically, 
FINRA understands that some firms already prohibit the use of such 
conditions as part of their settlement agreements. These firms have 
indicated that such a practice has not substantially impacted their 
ability to reach settlement or affected the terms of their settlement 
agreements in material ways. Further, those firms that have already 
adopted this practice would bear no significant additional costs as a 
result of the proposed rule change.
    Notwithstanding the concerns noted above, FINRA believes that 
parties to a settlement agreement should not be able to ``bargain for'' 
expungement relief as a condition to a settlement agreement, or 
otherwise. By prohibiting such conduct, the proposed rule change would 
help ensure that judicial and arbitral determinations regarding 
requests for expungement relief are based solely on the facts of the 
underlying customer dispute. In addition, the CRD system would more 
accurately reflect customer dispute information, permitting customers, 
potential customers, regulators, and firms to better assess an 
associated person's record.

C. Self-Regulatory Organization's Statement on Comments on the Proposed 
Rule Change Received From Members, Participants, or Others

    Written comments were neither solicited nor received.

III. Date of Effectiveness of the Proposed Rule Change and Timing for 
Commission Action

    Within 45 days of the date of publication of this notice in the 
Federal Register or within such longer period up to 90 days (i) as the 
Commission may designate if it finds such longer period to be 
appropriate and publishes its reasons for so finding or (ii) as to 
which the self-regulatory organization consents, the Commission will:
    (A) By order approve or disapprove such proposed rule change, or
    (B) institute proceedings to determine whether the proposed rule 
change should be disapproved.

IV. Solicitation of Comments

    Interested persons are invited to submit written data, views and

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arguments concerning the foregoing, including whether the proposed rule 
change is consistent with the Act. Comments may be submitted by any of 
the following methods:

Electronic Comments

     Use the Commission's Internet comment form (http://www.sec.gov/rules/sro.shtml); or
     Send an email to rule-comments@sec.gov. Please include 
File Number SR-FINRA-2014-020 on the subject line.

Paper Comments

     Send paper comments in triplicate to, Secretary, 
Securities and Exchange Commission, 100 F Street NE., Washington, DC 
20549-1090.

All submissions should refer to File Number SR-FINRA-2014-020. This 
file number should be included on the subject line if email is used. To 
help the Commission process and review your comments more efficiently, 
please use only one method. The Commission will post all comments on 
the Commission's Internet Web site (http://www.sec.gov/rules/sro.shtml). Copies of the submission, all subsequent amendments, all 
written statements with respect to the proposed rule change that are 
filed with the Commission, and all written communications relating to 
the proposed rule change between the Commission and any person, other 
than those that may be withheld from the public in accordance with the 
provisions of 5 U.S.C. 552, will be available for Web site viewing and 
printing in the Commission's Public Reference Room, 100 F Street NE., 
Washington, DC 20549, on official business days between the hours of 
10:00 a.m. and 3:00 p.m. Copies of such filing also will be available 
for inspection and copying at the principal office of FINRA. All 
comments received will be posted without change; the Commission does 
not edit personal identifying information from submissions. You should 
submit only information that you wish to make available publicly. All 
submissions should refer to File Number SR-FINRA-2014-020 and should be 
submitted on or before May 14, 2014.

    For the Commission, by the Division of Trading and Markets, 
pursuant to delegated authority.\17\
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    \17\ 17 CFR 200.30-3(a)(12).
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Kevin M. O'Neill,
Deputy Secretary.
[FR Doc. 2014-09203 Filed 4-22-14; 8:45 am]
BILLING CODE 8011-01-P


