
[Federal Register Volume 76, Number 194 (Thursday, October 6, 2011)]
[Notices]
[Pages 62148-62149]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-25775]


-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

National Highway Traffic Safety Administration

[NHTSA 2011-0147]


Information Collection Activities: Submission for the Office of 
Management and Budget (OMB) Review; Request for Comment

AGENCY: National Highway Traffic Safety Administration (NHTSA), DOT.

ACTION: Notice of the OMB review of information collection and 
solicitation of public comment.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act of 1995 (44 
U.S.C. chapter 35), this notice announces that the Information 
Collection Request (ICR) abstracted below will be submitted to the 
Office of Management and Budget (OMB) for review. The ICR describes the 
nature of the information collection and its expected burden. A Federal 
Register notice with a 60-day comment period soliciting public comments 
on the following information collection was published on December 22, 
2010 (75 FR 80542).

DATES: Submit comments to the Office of Management and Budget (OMB) on 
or before November 7, 2011.

FOR FURTHER INFORMATION CONTACT: Walter Culbreath and Stephanie 
Purnell, Office of the Chief Information Officer (NPO 400), National 
Highway Traffic Safety Administration, W51-204, Department of 
Transportation, 1200 New Jersey Avenue, SE., Washington, DC 20590, 
(202) 366-1566.

SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery.
    Form No.: None.
    Type of Review: New information request.
    Respondents: State and local agencies, general public and stake 
holders, safety organizations and advocate groups.
    Estimated Number of Respondents: 113,582.
    Estimated Time per Response: Range from 10-120 minutes.
    Total Estimated Annual Burden Hours: 20,204.
    Frequency of Collection: Generally, on an annual basis.
    Abstract: NHTSA develops, promotes and implements effective 
educational, engineering, and enforcement programs toward ending 
preventable tragedies and reducing economic costs associated with 
vehicle use and highway travel. Executive Order 12862 mandates that 
agencies survey their customers to identify the kind and quality of 
services they want and their level of satisfaction with existing 
services. Other requirements include the Governmental Performance and 
Results Act (GPRA) of 1993 which promotes a new focus on results, 
service quality, and customer satisfaction. As NHTSA continuously works 
to ensure that its programs are effective and meet its customer's 
needs, NHTSA seeks to obtain OMB approval of a generic clearance to 
collect qualitative feedback from its customers on NHTSA service 
delivery. Surveys will be undertaken to understand customer needs, 
satisfaction with products and services, perspectives on highway safety 
problems, forecast safety trends and achieve the agency's goals. This 
feedback will provide insight into customer or stakeholder perception, 
provide an early warning of issues with products or services, and focus 
attention on areas of communication in operations that might improve 
the delivery of products or services.
    ADDRESSES: Send comments regarding the burden estimate, including 
suggestions for reducing the burden, to the Office of Management and 
Budget (OMB), Attention: Desk Officer for Department of Transportation, 
National Highway Traffic Safety Administration, Office of Information 
and Regulatory Affairs, Office of Management and Budget, 725 17th 
Street, NW., Docket Library, Room 10102, Washington, DC 20503, or by e-
mail at oira_submission@omb.eop.gov, or fax: 202-395-5806.
    Comments Are Invited On: Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Department of Transportation, including whether the information 
will have practical utility; the accuracy of the Department's estimate 
of the burden of the proposed information collection; ways to enhance 
the quality, utility and clarity of the information to be collected; 
and ways to minimize the burden of the collection of information on 
respondents, including the use of automated collection techniques or 
other forms of information

[[Page 62149]]

technology. A comment to OMB is most effective if OMB receives it 
within 30 days of publication of this notice.

    Issued in Washington, DC, on September 29, 2011.
Walter Bohorfoush,
Director, Office of Systems Integration.
[FR Doc. 2011-25775 Filed 10-5-11; 8:45 am]
BILLING CODE 4910-59-P


