
[Federal Register Volume 82, Number 48 (Tuesday, March 14, 2017)]
[Notices]
[Pages 13722-13723]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-05052]


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DEPARTMENT OF TRANSPORTATION

Federal Railroad Administration

[Docket No. FRA-2014-0011-N-02]


Proposed Renewal of Agency Information Collection Activities

AGENCY: Federal Railroad Administration (FRA), Department of 
Transportation (DOT).

ACTION: Notice and request for comments.

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SUMMARY: Under the Paperwork Reduction Act of 1995 (PRA), this notice 
announces that FRA is forwarding the renewal and reinstatement of the 
Information Collection Request (ICR) abstracted below to the Office of 
Management and Budget (OMB) for review, comment, and approval. The ICR 
describes the information collections and the expected burden. On 
December 6, 2016, FRA published a notice providing a 60-day period for 
public comment on the ICR.

DATES: Comments must be submitted on or before April 13, 2017.

[[Page 13723]]


FOR FURTHER INFORMATION CONTACT: Ms. Kim Toone, Information Collection 
Clearance Officer, Office of Administration, Office of Information 
Technology, RAD-20, Federal Railroad Administration, 1200 New Jersey 
Avenue SE., Mail Stop 35, Washington, DC 20590 (Telephone: (202) 493-
6132).

SUPPLEMENTARY INFORMATION: The PRA, 44 U.S.C. 3501-3520, and its 
implementing regulations, 5 CFR part 1320, require Federal agencies to 
issue two notices seeking public comment on information collection 
activities before OMB may approve paperwork packages. 44 U.S.C. 3506, 
3507; 5 CFR 1320.5, 1320.8(d)(1), 1320.10, and 1320.12. On December 6, 
2016, FRA published a 60-day notice in the Federal Register soliciting 
comment on the ICR for which it is now seeking OMB approval. See 81 FR 
88001. FRA received no comments in response to this notice. Before OMB 
decides whether to approve these proposed collections of information, 
it must provide 30 days for public comment. OMB must approve or 
disapprove paperwork packages between 30 and 60 days after the 30-day 
notice is published. 44 U.S.C. 3507(b)-(c); 5 CFR 1320.10(b), 
1320.12(d). OMB believes the 30-day notice gives the regulated 
community opportunity to file relevant comments and affords the agency 
adequate time to digest public comments before it renders a decision. 
60 FR 44983, Aug. 29, 1995. Therefore, respondents should submit 
comments to OMB within 30 days of this notice's publication to ensure 
their consideration. Id. The summary below describes the ICR and its 
expected burden.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 2130-0593.
    Abstract: This collection of information is necessary to enable FRA 
to garner customer and stakeholder feedback in an efficient and timely 
manner, consistent with our commitment to improving service delivery. 
The information collected from our customers and stakeholders will help 
ensure users have an effective, efficient, and satisfying experience 
with FRA's programs. This feedback will provide insights into customer 
or stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, and focus attention on areas 
where communication, training or changes in operations might improve 
delivery of products or services. These collections will allow ongoing, 
collaborative, and actionable communications between FRA and its 
customers and stakeholders. It also allows feedback to contribute 
directly to the improvement of program management.
    Improving FRA's programs requires ongoing assessment of service 
delivery, meaning a systematic review of the operation of a program 
compared to a set of explicit or implicit standards as a means of 
contributing to the continuous improvement of the program. FRA will 
collect, analyze, and interpret information gathered through this 
generic clearance to identify strengths and weaknesses of current 
services and make improvements in service delivery based on feedback. 
The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. FRA 
will assess responses to plan and inform efforts to improve or maintain 
the quality of service offered to the public. If this information is 
not collected, vital feedback from customers and stakeholders on FRA's 
services will be unavailable.
    Type of Request: Extension without change of a previously approved 
collection.
    Affected Public: Individuals and Households, Business and 
Organizations, State, Local, or Tribal Governments.
    Form(s): N/A.
    Total Estimated Annual Responses: 2100.
    Total Estimated Annual Burden: 354 hours.
    Addressee: Send comments regarding these information collections to 
the Office of Information and Regulatory Affairs, Office of Management 
and Budget, 725 17th Street NW., Washington, DC 20503, Attention: FRA 
Desk Officer. Comments may also be sent via email to OMB at the 
following address: oira_submissions@omb.eop.gov.
    Comments are invited on the following: Whether the proposed 
collections of information are necessary for DOT to properly perform 
its functions, including: (1) Whether the information will have 
practical utility; (2) the accuracy of DOT's estimates of the burden of 
the proposed information collections; (3) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (4) ways 
to minimize the burden of the collections of information on 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    A comment to OMB is best assured of having its full effect if OMB 
receives it within 30 days of publication of this notice in the Federal 
Register.

    Authority: 44 U.S.C. 3501-3520; E.O. 12862, 58 FR 48257, Sep. 
11, 1993; E.O. 13571, 76 FR 24339, April 27, 2011.

Sarah L. Inderbitzin,
Acting Chief Counsel.
[FR Doc. 2017-05052 Filed 3-13-17; 8:45 am]
 BILLING CODE 4910-06-P


