[Federal Register Volume 88, Number 71 (Thursday, April 13, 2023)]
[Notices]
[Pages 22443-22444]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-07807]


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DEPARTMENT OF ENERGY

Federal Energy Regulatory Commission

[Docket No. IC23-6-000]


Commission Information Collection Activities (FERC-153), Comment 
Request; Extension

AGENCY: Federal Energy Regulatory Commission, DOE.

ACTION: Notice of information collection and request for comments.

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SUMMARY: In compliance with the requirements of the Paperwork Reduction 
Act of 1995 (PRA), the Federal Energy Regulatory Commission (Commission 
or FERC) is soliciting public comment on the currently approved 
information collection, FERC-153, Generic Clearance for the Collection 
of Qualitative Feedback on Commission Service Delivery.

DATES: Comments on the collection of information are due June 12, 2023.

ADDRESSES: You may submit your comments (identified by Docket No. IC23-
6-000) by one of the following methods:
    Electronic filing through https://www.ferc.gov, is preferred.
     Electronic Filing: Documents must be filed in acceptable 
native applications and print-to-PDF, but not in scanned or picture 
format.
     For those unable to file electronically, comments may be 
filed by USPS mail or by hand (including courier) delivery:
    [cir] Mail via U.S. Postal Service Only: Addressed to: Federal 
Energy Regulatory Commission, Secretary of the Commission, 888 First 
Street NE, Washington, DC 20426.
    [cir] Hand (including courier) delivery: Addressed to: Federal 
Energy Regulatory Commission, Secretary of the Commission,12225 Wilkins 
Avenue, Rockville, MD 20852.
    Instructions: All submissions must be formatted and filed in 
accordance with submission guidelines at: https://www.ferc.gov. For 
user assistance, contact FERC Online Support by email at 
[email protected], or by phone at (866) 208-3676 (toll-free).
    Docket: Users interested in receiving automatic notification of 
activity in this docket or in viewing/downloading comments and 
issuances in this docket may do so at https://www.ferc.gov.

FOR FURTHER INFORMATION CONTACT: Ellen Brown may be reached by email at 
[email protected], telephone at (202) 502-8663.

SUPPLEMENTARY INFORMATION: 
    Title: FERC-153, Generic Clearance for the Collection of 
Qualitative Feedback on Commission Service Delivery.
    OMB Control No.: 1902-0293.
    Type of Request: Generic information collection.
    Abstract: This information collection provides a means to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback, we mean data that provides 
useful insights on perceptions and opinions but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. The feedback provides insights into customer or 
stakeholder perceptions, experiences, and expectations. The feedback 
provides an early warning of service issues and helps focus attention 
on areas where communication, training, or changes in operations might 
improve delivery of products or services. This collection allows for 
ongoing, collaborative and actionable

[[Page 22444]]

communications between FERC and its customers and stakeholders. It also 
allows feedback to contribute directly to the improvement of program 
management.
    The solicitation of feedback will target topics such as: 
timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery. Responses will be assessed to plan and inform efforts to 
improve or maintain the quality of service offered to the public. If 
this information is not collected, vital feedback from customers and 
stakeholders on the Commission's services will be unavailable.
    The Commission will only submit a collection for approval under 
this generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     The collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program soon;
     Personal identifiable information (PII) is collected only 
to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the Commission (if 
released, the Commission must indicate the qualitative nature of the 
information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study.
    As a general matter, this information collection will not result in 
any new system of records containing privacy information and will not 
ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    Type of Respondents/Affected Public: Individuals and households; 
Businesses or other for-profit and not-for-profit organizations; State, 
Local, or Tribal government.
    Estimate of Annual Burden: \1\ The Commission estimates the annual 
public reporting burden for the information collection as:
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    \1\ Burden is defined as the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. For 
further explanation of what is included in the information 
collection burden, refer to 5 Code of Federal Regulations 1320.3.

                                               Estimated Annual Burden for Generic Clearance for FERC-153
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                                                            Number of
                                           Number of      responses per   Total number of    Average burden minutes per          Total burden hours
                                          respondents       respondent       responses                response
                                                   (1)              (2)   (1) * (2) = (3)  (4)...........................  (3) * (4) = (5)
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Generic Clearance.....................          27,000                1           27,000   10 minutes....................  4,500 hours.\2\
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    Comments: Comments are invited on: (1) whether the collection of 
information is necessary for the proper performance of the functions of 
the Commission, including whether the information will have practical 
utility; (2) the accuracy of the agency's estimate of the burden and 
cost of the collection of information, including the validity of the 
methodology and assumptions used; (3) ways to enhance the quality, 
utility and clarity of the information collection; and (4) ways to 
minimize the burden of the collection of information on those who are 
to respond, including the use of automated collection techniques or 
other forms of information technology.
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    \2\ 4,500 hours = 270,000 minutes.

    Dated: April 7, 2023.
Kimberly D. Bose,
Secretary.
[FR Doc. 2023-07807 Filed 4-12-23; 8:45 am]
BILLING CODE 6717-01-P


