
[Federal Register Volume 79, Number 210 (Thursday, October 30, 2014)]
[Notices]
[Page 64610]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-25775]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2014-0023; OMB No. 1660-0107]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Public 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before December 1, 2014.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
oira.submission@omb.eop.gov or faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 500 C Street SW., Room 7NE, Washington, DC 
20472-3100, facsimile number (202) 212-4701, or email address FEMA-Information-Collections-Management@fema.dhs.gov.

SUPPLEMENTARY INFORMATION:

Collection of Information

    Title: Federal Emergency Management Agency Public Assistance 
Customer Satisfaction Surveys.
    Type of information collection: Revision of a currently approved 
collection.
    Form Titles and Numbers: FEMA Form 519-0-1 T, Public Assistance 
Customer Satisfaction Survey (Telephone); FEMA Form 519-0-1 INT, Public 
Assistance Customer Satisfaction Survey (Internet); FEMA Form 519-0-1, 
Public Assistance Customer Satisfaction Survey (Fill-able).
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Not-for-profit institutions, State, Local, or 
Tribal government.
    Number of Respondents: 12,749.
    Number of Responses: 12,749.
    Estimated Total Annual Burden Hours: 4,342.
    Estimated Cost: $12,204.00.

    Dated: October 16, 2014.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-25775 Filed 10-29-14; 8:45 am]
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