
[Federal Register Volume 84, Number 22 (Friday, February 1, 2019)]
[Notices]
[Pages 1265-1266]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-00722]


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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration


Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Survey of 
Airmen Satisfaction With Aeromedical Certification Services

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The collection involves soliciting feedback from airmen on 
service quality of Aeromedical Certification Services. The information 
to be collected will be used to inform improvements in Aeromedical 
Certification Services.

DATES: Written comments should be submitted by April 2, 2019.

ADDRESSES: Send comments to the FAA at the following address: Barbara 
Hall, Federal Aviation Administration, ASP-110, 10101 Hillwood Parkway, 
Fort Worth, TX 76177.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.

FOR FURTHER INFORMATION CONTACT: Barbara Hall by email at: 
Barbara.L.Hall@faa.gov; phone: 940-594-5913.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2120-0707.
    Title: Survey of Airmen Satisfaction with Aeromedical Certification 
Services.
    Form Numbers: N/A.
    Type of Review: Renewal of an information collection.
    Background: The Federal Aviation Administration (FAA), through the 
Office of Aerospace Medicine (OAM), is responsible for the medical 
certification of pilots and certain other personnel under 14 CFR 67 to 
ensure they are medically qualified to operate aircraft and perform 
their duties safely. In the accomplishment of this responsibility, OAM 
provides a number of services to pilots, and has established goals for 
the performance of those services. This is a biennial survey designed 
to meet the requirement to survey stakeholder satisfaction under 
Executive Order No. 12862, ``Setting Customer Service Standards,'' and 
the Government Performance and Results Act of 1993 (GPRA).
    The survey of airman satisfaction with Aeromedical Certification 
Services assesses airman opinion of key dimensions of service quality. 
These dimensions, identified by the OMB Statistical Policy Office in 
the 1993 ``Resource Manual for Customer Surveys,'' are courtesy, 
competence, reliability, and communication. The survey also provides 
airmen with the

[[Page 1266]]

opportunity to provide feedback on the services and a medical 
certificate application tool they use. This information is used to 
inform improvements in Aeromedical Certification Services. The survey 
was initially deployed in 2004, and deployed again in 2006, 2008, 2012, 
2014, and 2016 (OMB Control No. 2120-0707). Across collections, minor 
revisions have been made to the survey items and response options to 
reflect changes in operational services and survey technology. In the 
current collection, format changes have been made to accommodate 
multiple administration modes (i.e., paper, desktop computer, and 
mobile device), reduce the burden on the individual respondent, and 
potentially improve the response rate.
    Respondents: Airmen.
    Frequency: Information is collected biennially.
    Estimated Average Burden per Response: 10-15 minutes.
    Estimated Total Annual Burden: 10-15 minutes per respondent, 1,226 
total burden hours.

    Issued in Washington, DC, on January 28, 2019.
Barbara L. Hall,
FAA Information Collection Clearance Officer, Performance, Policy, and 
Records Management Branch, ASP-110.
[FR Doc. 2019-00722 Filed 1-31-19; 8:45 am]
BILLING CODE 4910-13-P


