Appendix B

SV Pilot Phone Survey Instructions 

Introduction:  

Hi, my name is [interviewer name].  I’m calling on behalf of the U.S.
Environmental Protection Agency. We are conducting a brief survey
related to environmental practices at autobody shops.  Are you the
person I should speak to about environmental issues in your shop?  

(If no, ask to speak with appropriate person and repeat above
introduction. If target respondent not available, schedule a callback
date and time.  The ideal target respondent (in survey research this is
called the “most knowledgeable person” -- MKP). is the person from
the shop who keeps up with environmental requirements, is familiar with
shop set up and operations, and perhaps receives information through
training or attending workshops or manages the operations of the shop.) 


The survey will help EPA improve the assistance it provides to shops in
complying with environmental regulations.  

Great.  The survey should take only about 10 minutes, and your responses
will remain anonymous.   

PROPOSED TELEPHONE SURVEY INSTRUMENT 

Date of Survey: ________________________________ 

Agency/Regional Office: ___________________ 

Assistance Provider:__________________________________________

Tel.______________________

Facility
Name:___________________________________________________________________
________

Facility
Address:________________________________________________________________
_________

Name and Title of Facility Contact Person:
________________________________________________________________________
____________

Telephone number of Facility Contact Person:

________________________________________________________________________
____________

SECTION A: INTRODUCTION 

A1.	Which of the following categories best describes your role at this
shop? (read categories):  

	

	___	Owner 	

	___	Manager

	___	Technician who applies spray coatings       

	___	Another role (specify)__________________________________________

A2.	Do the operations at your shop include the application of surface
coatings to vehicles or parts?

	___	Yes

	___	No ( End survey

A3.	Is this shop part of a corporate chain?

	___	Yes (specify which
one)_____________________________________________

___	No

SECTION B: AIR POLLUTANTS

B1.	What type of spray guns do you use to apply coatings in your shop?

	___	HVLP (High Volume Low Pressure)

	___	Electrostatic

	___	Airless spray gun

	___	Air assisted airless

	___	Don’t know 

	___	Other (specify) ___________________________________________

Note for surveyor:  If flow is 15-26 cubic feet per minute and PSI at
orifice is less than 10 lb per square inch, then likely to be an HVLP
spray gun.

Now I have a few questions about where in your shop coatings are applied
to vehicles:  

B2.  	a.  Does your shop have a spray booth?

	___	Yes

	___	No ( Skip to B4 

b. Are ALL spray coatings applied in the spray booth?  

	___	Yes

	___	No 

___ 	Don’t know 

c. When did your shop first begin using this spray booth to apply
coatings? (read responses)

___ 	Less than 2 years

___	2-5 years ago

___	More than 5 years ago

___	Don’t know

Is the spray booth enclosed with a full roof and four complete walls or
side curtains?

	___	Yes, spray booth is enclosed 

	___	No, spray booth is NOT enclosed 

___ 	Don’t know 

B3.	a.  	Is the spray booth ventilated with an exhaust fan?

___	Yes, spray booth is ventilated

___	No, spray booth is NOT ventilated ( Skip to B4

___	Don’t know ( Skip to B4

b. 	When was this booth exhaust system first used at your shop? (read
responses)

___ 	Less than 2 years ago

___	2-5 years ago

___	More than 5 years ago

___	Don’t know

	c. 	What is the capture efficiency of your booth exhaust system?  

If respondent is unsure, note that this information would typically be
found on the filter package

or provided by the distributor.

___	% Capture efficiency (list numerical value)

	___	Don’t know 

d. 	Is there a particle filter on the spray booth exhaust? 

___	Yes, the station has a particle filter

___	No, the station does not have a particle filter

___	Not sure

B4.  	a. . Do you have a separate paint mixing room?  

___	Yes 

	___	No ( Skip to B5

b. When did your shop first begin using this mixing room? (read
responses)

___ 	Less than 2 years

___	2-5 years ago

___	More than 5 years ago

___	Don’t know

c. Is the mixing room enclosed with a full roof and at least three
complete walls or side curtains?

	___	Yes, mixing room is enclosed 

	___	No, mixing room is NOT enclosed 

___ 	Don’t know 

d.  Is the mixing room ventilated with an exhaust fan?

___	Yes, mixing room is ventilated

___	No, mixing room is NOT ventilated

___	Don’t know

B5.	a. Do you have a prep station where coatings are applied on vehicle
components?  

___	Yes 

	___	No ( Skip to B6

b.  When did your shop first begin using this prep station?  (read
responses)

___ 	Less than 2 years

___	2-5 years ago

___	More than 5 years ago

___	Don’t know

Is the prep station enclosed with a full roof and at least three
complete walls or side curtains?

	___	Yes, prep station is enclosed 

	___	No, prep station is NOT enclosed 

___ 	Don’t know 

d.  Is the prep station ventilated with an exhaust fan?

___	Yes, prep station is ventilated

___	No, prep station is NOT ventilated

___	Don’t know

B6.	Do you use waterborne paints? 

___	Yes

___	No( Skip to B8

___	Don’t know( Skip to B8

B7.	What do you use waterborne paints for? (read responses)

___	 Basecoat

___	 Primer

___	 Another use (Specify) ___________________________________________

B8.	On average, about how many gallons of each of the following coatings
are applied (not purchased) in your shop each week?   (read responses)

	Basecoat:	_______ gallons	_______ don’t know	

	Primer:	_______ gallons	_______ don’t know

	Topcoat:	_______ gallons	_______ don’t know 

	Total Estimate: ______ gallons		_______ don’t know

B9.	Who is your supplier of paint coating products?  

	Supplier:
________________________________________________________________

Would you please provide contact information for that supplier? We are
asking because we would like to partner with the suppliers to provide
compliance assistance in the future.  

Contact Information:
_______________________________________________________

B10.	a. Have ALL spray technicians been trained regarding spray
equipment?   

	

___	Yes (all)

___	Yes (some)

	___	No ( Skip to B11

	___	Not sure ( Skip to B11

b. Has the training addressed and/or included the following regarding
spray equipment? (read responses; check all that apply)

___	Selection

___	Set-up

___	Use 

___	Maintenance

___	Hands on with equipment

___	Classroom

B11.	Have you heard of EPA regulations related to spray painting
operations and paint stripping? 

	

___	Yes   

	___	No ( Skip to C1

B12.	When did you first hear of these new regulations?

	___ 	Year

___	Month

	___	Don’t know

B12.	How did you first hear about the regulations, from a... (Read list
of sources)

Sources:

Circle all that apply	For each circled source, ask:  Who provided this
information?

Then check off provider from list below for that source. 

Do not read the list of providers.

	EPA	State	Supplier/vendor	Other auto body shops	Trade Ass’n	Local
Gov’t	OSHA	Don’t Know

Shop Visit









DVD









CD









Post Card









Fact Sheet









Website









Workshop









Another source











If another source, specify:
________________________________________________________

SECTION C: RCRA GENERATOR AND WASTE DETERMINATION 

Now I have a few questions about how you manage your hazardous waste.  

C1.	About how much hazardous waste does your shop generate each month?
(read options)

	___	0 - 26 gal/mo (VSQG or equivalent)  

	___	27-270 gal/mo (SQG)  

	___	>270 gal/mo (LQG)  

	___	Don't know or your waste hauler handles that for you

C2.	Are all hazardous waste containers properly labeled?  

___	Yes

___	No

___	Don’t know

If interviewee asks, explain that all hazardous waste containers should
be labeled with the words “hazardous waste” and clearly marked with
the date on which accumulation began.

C3. 	Does your shop send all hazardous waste to a permitted or state
authorized hazardous waste treatment, storage, or disposal facility, or
a state authorized facility? (Example: Clean Harbors in Braintree)

	___ 	Yes

___ 	No 

___ 	Don’t know

___	Recycled	

C4.	Are used absorbent paint applicators such as shop rags and towels
stored in closed containers?

___	Yes, containers are closed

___	No, containers are not closed

___	Don’t know

___	Don’t use

C5.	Do you treat the following as hazardous wastes:  (read list of waste
streams)

Waste streams:

	For each waste stream, check off relevant response:

	Yes	No	Don’t Know	Not Applicable (i.e., this waste stream isn’t
generated at all)

Solvents





Paints





Sand blast debris





Use rags





Spray booth filters





Antifreeze





Waste oil





Another hazardous waste stream







If other, specify: ____________________________________________________

C6.	Have your employees taken a training program that covers proper
hazardous waste management procedures?  

___	Yes	

___	No		 

___	Don't know

SECTION D: COMPLIANCE ASSURANCE

D1. 	How do you obtain information about how to comply with federal and
state environmental regulations? (do not read responses; check all that
apply)

	___	Coating manufacturers or suppliers

	___	Corporate environmental division

___	Educational institutions (vocational technical school, community
college, specialized training center, etc.)

___	Environmental consultant

___	Other autobody shops

___	Local government (town, city, or county)

___	OSHA 

___	State environmental agencies 

___	Suppliers

___	Trade association 

___	U.S. EPA

	___	Other (Specify)_______________________________________________

	___	Don’t know

D2.  	Has your shop been inspected or visited by a government
environmental, health and or safety official within the last six months?

	____	Yes

	____	No ( End survey

	____	Don’t know ( End survey

D3.	What type of government official inspected or visited your shop? (do
not read responses, check all that apply)

	___	EPA 

	___	State

	___	Local government (environmental, health or fire department)

	___	OSHA

	___	Other (specify) ___________________________________________________

	___	Don’t know/Can’t recall

Thank you for your time.  

KEY:

Boldface Font – Spoken question

Normal Font – Response options

Italics – Instruction for questionnaire administrator (not spoken)

