Appendix
2
Telephone
survey
form
for
end­
of­
pilot
survey
­
Note:
After
mid­
year
review
is
completed,
minor
revisions
to
the
format
and
insignificant
changes
to
wording
may
occur
based
on
experiences
with
mid­
year.
No
new
questions
will
be
added.
July
2004
GATEKEEPER
INTRODUCTION:
May
I
please
speak
with
(
PRINTER).

IF
NECESSARY:
This
is
____________
calling
from
Abt
Associates
about
an
environmental
program
that
(
PRINTER)
is
participating
in.

PRINTSTEP
PARTICIPANT
INTRODUCTION
Hello,
This
is
__________
calling
from
Abt
Associates
about
the
PrintSTEP
program.
You
may
remember
participating
printers
are
being
asked
to
complete
a
brief
interview
at
the
close
of
the
pilot
project.
[
You
may
recall
that
we
spoke
with
you
a
year
ago
about
your
participation
with
the
PrintSTEP
program].
We
are
doing
this
follow
up
interview
to
learn
more
about
your
latest
experiences
with
PrintSTEP.
The
data
collected
during
these
interviews
will
be
kept
confidential
and
not
reported
in
any
way
that
would
allow
you
to
be
individually
identified.

Your
participation
in
this
interview
is
voluntary
and
will
have
no
effect
on
your
involvement
in
PrintSTEP
or
any
other
government
program.
This
research
is
sponsored
by
the
U.
S
Environmental
Protection
Agency.
1.
Have
you
been
involved
in
any
type
of
outreach
or
public
involvement
activity
since
your
PrintSTEP
application
was
approved?

YES
NO
­
SKIP
TO
Q2
a.
What
type
of
community
outreach
were
you
involved
with?
[
Note:
During
the
mid­
year
review,
if
a
facility
described
a
type
of
outreach
different
than
one
listed
below,
then
one
of
the
other
non­
relevant
outreach
activities
listed
below
may
be
deleted
and
replaced
by
the
one
in
which
the
printer
participated.
The
number
of
items
on
the
list
will
not
change.]
An
open
house
A
public
meeting
Hearings
of
conservation
commission
Hearings
of
health
board
City
council
meetings
Written
materials
Some
other
type
of
community
outreach
b.
In
general,
how
useful
do
you
think
these
community
outreach
efforts
were?

Very
useful
Somewhat
useful
Not
very
useful,
or
Not
useful
at
all
2.
Was
a
Community
Involvement
Plan
developed
since
date
(
date
of
W2
questioning
­
we
want
to
make
sure
we're
not
gathering
information
on
the
same
CIP
as
in
W2).

YES
NO
­
SKIP
TO
Q3
a.
In
general,
how
useful
did
you
find
the
Community
Involvement
Plan?
Would
you
say
it
was
 

Very
useful
Somewhat
useful
Not
very
useful,
or
­
SKIP
TO
C
Not
useful
at
all
­
SKIP
TO
C
b.
In
what
ways
was
it
useful
to
you?

RESOLVED
ISSUES
ADDRESSED
CONCERNS
IDENTIFIED
SUPPORT
OTHER
(
SPECIFY)

c.
How
could
it
have
been
more
useful?
3.
Before
you
held
your
public
meeting,
did
you
provide
public
notice
of
the
meeting?

YES
NO
­
SKIP
TO
4
a.
In
providing
public
notice,
did
you
use.

Direct
mailing
Telephone
contact
Newspaper
notice
or
advertisement
Posted
signs
Internet
notice
In
person
or
word­
of­
mouth
Any
other
type
of
notice
(
SPECIFY)

4.
How
useful
was
the
(
first/
follow­
up)
public
meeting
as
a
way
to
learn
about
community
concerns
and
expectations?
Would
you
say
it
was 

Very
useful
Somewhat
useful
Not
very
useful,
or
Not
useful
at
all
5.
What
would
have
made
the
(
first/
follow­
up)
public
meeting
more
useful?
(
MULTIPLE
RESPONSES)

GREATER
COMMUNITY
ATTENDANCE
PARTICIPATION
OF
STATE
AGENCY
STAFF
COMMUNITY
INVOLVEMENT
PLAN
DEVELOPED
OTHER
(
SPECIFY)

IF
THERE
WAS
A
FOLLOW
UP
PUBLIC
MEETING
(
1a),
ASK
QUESTIONS
3­
5
FOR
THE
SECOND
MEETING.

6.
Did
you
receive
written
comments
on
your
PrintSTEP
application?

YES
NO
­
SKIP
TO
Q7
a.
How
useful
did
you
find
the
public
comment
process
at
addressing
concerns?
Would
you
say
it
was..

Very
useful
Somewhat
useful
Not
very
useful,
or
Not
useful
at
all
7.
Did
you
use
the
PrintSTEP
Information
Repository
during
any
part
of
the
regulatory
process?
YES
NO
­
SKIP
TO
Q7c
a.
How
satisfied
were
you
with
the
information
available
in
the
Information
Repository?
Were
you 

Very
satisfied
­
SKIP
TO
8
Somewhat
satisfied
­
SKIP
TO
8
Somewhat
unsatisfied,
or
Very
unsatisfied
b.
Why
weren't
you
satisfied
with
the
information
available
in
the
Information
Repository
?

NOT
ENOUGH
USEFUL
INFORMATION
THERE
DIDN'T
HAVE
TIME
/
TOO
BUSY
OTHER
(
SPECIFY)

c.
Why
not?

DIFFICULT
TO
ACCESS
DIDN'T
KNOW
ABOUT
IT
8.
Did
you
contact
the
PrintSTEP
coordinator
for
information
during
your
PrintSTEP
application
or
implementation
process?
(
Note:
Will
use
the
name
of
the
actual
coordinator
for
each
state.)
YES
NO
­
SKIP
TO
Q8c
a.
How
satisfied
were
you
with
the
information
obtained
from
(
name
of
state
contact
person
and
office/
office)
Were
you .

Very
satisfied
­
SKIP
TO
Q9
Somewhat
satisfied
­
SKIP
TO
Q9
Somewhat
unsatisfied,
or
Very
unsatisfied
b.
Why
weren't
you
satisfied
with
this
information?

Not
knowledgeable
Passed
me
to
someone
else
Didn't
have
time
to
help
me
Other
c.
Why
not?

DIDN'T
KNOW
WHO
TO
CALL
COULDN'T
REACH
THEM
DIDN'T
NEED
HELP
DIDN'T
HAVE
TIME/
TOO
BUSY
OTHER
9.
Since
the
time
when
your
PrintSTEP
application
was
approved,
have
you
obtained
information
from
(
technical
assistance
provider/
center
name)?

YES
NO
­
SKIP
TO
Q9c
a.
How
satisfied
were
you
with
the
assistance
obtained
from
(
technical
assistance
provider/
center
name)?
Were
you..

Very
satisfied
­
SKIP
TO
Q10
Somewhat
satisfied
­
SKIP
TO
Q10
Somewhat
unsatisfied,
or
Very
unsatisfied
b.
Why
weren't
you
satisfied
with
the
assistance
from
(
Technical
assistance
provider/
name)?

Not
knowledgeable
Passed
me
to
someone
else
Didn't
have
time
to
help
me
Other
c.
Why
not?

DIFFICULT
TO
ACCESS
NOT
ENOUGH
USEFUL
INFORMATION
THERE
DIDN'T
KNOW
ABOUT
IT
DIDN'T
HAVE
TIME/
TOO
BUSY
OTHER
(
SPECIFY)

10.
Since
the
time
when
your
PrintSTEP
application
was
approved,
have
you
obtained
environmental
regulatory
information
from
any
other
source?

YES
NO
­
SKIP
TO
Q11
a.
What
other
source
was
this?

b.
How
satisfied
were
you
with
the
information
obtained
from
(
name
of
other
source)?
Would
you
say
you
were .

Very
satisfied
­
SKIP
TO
Q11
Somewhat
satisfied
­
SKIP
TO
Q11
Somewhat
unsatisfied,
or
Very
unsatisfied
c.
Why
weren't
you
satisfied
with
the
information
obtained
from
(
name
of
other
source)

NOT
ENOUGH
USEFUL
INFORMATION
THERE
DIDN'T
HAVE
TIME/
TOO
BUSY
OTHER
(
SPECIFY)

11.
Since
the
time
when
your
PrintSTEP
application
was
approved,
have
you
used
the
PrintSTEP
Workbook
or
other
PrintSTEP
documents?

YES
NO
­
SKIP
TO
Q11c
a.
How
satisfied
were
you
with
the
content
and
format?
Would
you
say
you
were .

Very
satisfied
­
SKIP
TO
Q12
Somewhat
satisfied
­
SKIP
TO
Q12
Somewhat
unsatisfied,
or
Very
unsatisfied
b.
Why
weren't
you
satisfied
with
the
PrintSTEP
documents?

Difficult
to
follow/
understand
DIDN'T
HAVE
TIME/
TOO
BUSY
WEREN'T
WRITTEN
IN
YOUR
PRIMARY
LANGUAGE
OTHER
(
SPECIFY)

c.
Why
not?

DIDN'T
KNOW
THERE
WERE
ANY
DIDN'T
HAVE
THE
INFORMATION
I
NEEDED
COULDN'T
GET
A
COPY
12.
I'm
going
to
read
of
list
of
possible
outcomes
of
the
PrintSTEP
public
involvement
activities.
For
each
one,
please
tell
me
if
it
was
an
outcome
of
your
own
involvement.
Was
(
ITEM)
an
outcome?
(
YES
or
NO)
(
If
you
have
not
had
any
public
involvement
activities,
skip
to
Q13.)

°
New
information
was
introduced
about
the
environmental
impacts
of
your
facility
°
Different
approaches
were
developed
to
address
environmental
problems
°
The
schedule
for
printers'
PrintSTEP
Agreements
was
lengthened
or
shortened
compared
to
the
time
it
used
to
take
under
the
standard
permitting
process
°
Different
requirements
or
environmental
limits
were
set
in
the
agreements
°
The
final
Agreement
was
different
from
what
it
would
have
been
without
public
involvement
°
ASK
IF
NO
"
YES"
RESPONSE
ABOVE:
­
No
outcomes
were
affected
1.
What
effect
does
multi­
media
or
multi­
program
coordination
a
the
state
agency
have
on
the
regulatory
process?
Does
it
usually....
Speed
up
the
process
Slow
down
the
process
Sometimes
speed
it
up
and
other
times
slow
it
down
Have
no
effect
at
all
2.
We
would
like
to
get
a
sense
of
printers'
perception
of
your
environmental
regulatory
requirements.
For
each
area
that
I
read,
please
tell
me
whether
you
would
rate
your
own
understanding
as
very
good,
good,
fair
or
poor.
How
would
you
rate
your
understanding
of
the
(
READ
ITEM)?
VERY
GOOD
GOOD
FAIR
POOR
Air
regulatory
program
and
associated
requirements
4
3
2
1
Storm
Water
regulatory
program
and
associated
requirements
4
3
2
1
Waste
Water
regulatory
program
and
associated
requirements
4
3
2
1
Hazardous
Waste
regulatory
program
and
associated
requirements
4
3
2
1
3.
FOR
EACH
ITEM
RESPONDENT
ANSWERED
NOT
VERY
GOOD
OR
POOR
IN
Q9
ABOVE,
ASK:
°
What
about
the
(
air/
storm
water/
waste
water/
hazardous
waste)
regulatory
program
or
requirements
do
you
find
difficult
to
understand?

TOO
COMPLICATED
LACK
OF
EASY­
TO­
READ
INFORMATION
NO
TIME
TO
LEARN
HARD
TO
GET
INFORMATION
FROM
GOVERNMENT
STAFF
OTHER
(
SPECIFY)

5.
Has
an
environmental
requirement,
for
example,
an
approval
from
the
local,
state,
or
federal
government,
affected
your
company's
ability
to
respond
to
a
business
opportunity
during
the
course
of
PrintSTEP?
For
example,
installing
a
new
piece
of
equipment;
meeting
the
request
of
a
customer
or
potential
customer
for
a
different
ink,
coating,
etc.;
increasing
production;
or
bringing
out­
sourced
operations
in­
house?

YES
NO
­
SKIP
TO
Q17
Don't
know
Refused
a.
Can
you
describe
a
recent
time
this
happened?

b.
How
big
an
impact
did
this
have
on
your
company's
profitability
or
growth
opportunity?
Would
you
say
it
was 
i.
A
severe
negative
impact
ii.
A
serious
negative
impact
iii.
A
moderate
negative
impact
or
iv.
A
slight
negative
impact
1.
Since
PrintSTEP,
has
the
time
you've
spent
on
record
keeping
related
to
environmental
requirements
increased,
decreased,
or
remained
the
same,
ignoring
changes
related
to
variations
in
your
production
volume?
INCREASED
DECREASED
REMAINED
THE
SAME
2.
Since
PrintSTEP,
has
the
time
you've
spent
on
reporting
related
to
environmental
requirements
increased,
decreased,
or
remained
the
same,
ignoring
changes
related
to
variations
in
your
production
volume?
INCREASED
DECREASED
REMAINED
THE
SAME
3.
Do
you
see
any
benefits
from
your
involvement
in
PrintSTEP?
YES
NO
­
SKIP
TO
Q20
c.
What
benefits
do
you
see
from
your
involvement
in
the
process?

1.
Were
there
any
drawbacks
to
being
involved?
YES
NO
­
SKIP
TO
Q21
d.
What
were
the
drawbacks?
1.
What
recommendations
do
you
have
for
program
improvements?

2.
Overall,
how
satisfied
are
you
with
the
PrintSTEP
process?
Very
satisfied
Somewhat
satisfied
Somewhat
unsatisfied,
or
Very
unsatisfied.

CLOSING:
Those
are
all
my
questions.
Thank
you
very
much
for
your
time.
