From: cneufeld [  HYPERLINK "mailto:cneufeld@bmi.net" 
mailto:cneufeld@bmi.net ] 

Sent: Monday, March 10, 2014 11:22 AM

To: Wood, Gil

Subject: RE: Catalyst timeline for BlazeKing Apex?

Gil:

It's fine for the docket.

Chris

From: Wood, Gil [  HYPERLINK "mailto:Wood.Gil@epa.gov" 
mailto:Wood.Gil@epa.gov ] 

Sent: Monday, March 10, 2014 5:38 AM

To:   HYPERLINK "mailto:cneufeld@bmi.net"  cneufeld@bmi.net 

Cc: Cole, David

Subject: RE: Catalyst timeline for BlazeKing Apex?

Hi Chris,

Thank you for your prompt response. Is this okay for the docket? I
don’t see any CBI…

Gil

From:   HYPERLINK "mailto:cneufeld@bmi.net"  cneufeld@bmi.net  [ 
HYPERLINK "mailto:cneufeld@bmi.net"  mailto:cneufeld@bmi.net ] 

Sent: Friday, March 07, 2014 10:14 PM

To: Wood, Gil

Subject: Re: Catalyst timeline for BlazeKing Apex?

see below

On Mar 7, 2014, at 9:40 AM, "Wood, Gil" <  HYPERLINK
"mailto:Wood.Gil@epa.gov"  Wood.Gil@epa.gov > wrote:

 Hi Chris,

 What is the typical catalyst replacment timeline for the BlazeKing
Apex furnace?  We have been offering the 3 years 100%, plus 3 year
prorated warranty.  However, our supplier has approved the same 10
year, 100% voluntary warranty we are offering on our wood stoves and
inserts.  We have an exceptionally low warranty rate and expect
consumers to see a 10 year life span out of their combustors. 

Replacement cost?  As stated in Boston, Blaze King has asked our
suppliers to sell direct to consumer.  This has eliminated cost
increases from multistep sales.  The combustor is available on line for
less than $265.00 

Is the catalyst larger, or special material?  It is the same
dimensional combustor as we use in our King wood stove model.  However,
we supply the Dura Foil stainless steel combustor as it is proven to
tolerate higher temperatures.

 Does it have special cleaning recommendations/features?  Blaze King
recommends consumers use the low burn rate with a full fire box of wood.
 Combustor temps are elevated as residence time is increased and
temperatures are high enough to breakdown any build up.  If additional
cleaning is required, we suggest the removal and then cleaning with a
50/50 mix of distilled water and vinegar.  The acid nature eats away at
the organic build up and rejuvenates the combustor.  We also have
designed all our units to be "tool free" for inspection, maintenance and
service.

 Thanks,

You are most welcome.

Chris

