PART
A
OF
THE
SUPPORTING
STATEMENT
INFORMATION
COLLECTION
REQUEST
(
EPA
ICR
Number
1917.01)

IAQ
Practices
in
Large
Buildings
Survey
U.
S.
Environmental
Protection
Agency
Office
of
Radiation
and
Indoor
Air
Indoor
Environments
Division
A­
1
INFORMATION
COLLECTION
REQUEST
(
EPA
ICR
No.
1917.01)

U.
S.
Environmental
Protection
Agency
Office
of
Radiation
and
Indoor
Air
Indoor
Environments
Division
SECTION
I
B
IDENTIFICATION
OF
THE
INFORMATION
COLLECTION
1(
a)
Title
of
the
Information
Collection
IAQ
Practices
in
Large
Buildings
Survey
1(
b)
Short
Characterization
(
Abstract)

EPA
is
currently
working
with
other
Federal
agencies
and
the
public,
as
well
as
with
other
nations,
to
promote
effective
approaches
to
identifying
and
solving
indoor
air
quality
(
IAQ)

problems.
As
part
of
this
effort,
EPA
has
developed
a
guide
which
addresses
indoor
air
quality
in
large
buildings
entitled,
"
Building
Air
Quality:
A
Guide
for
Building
Owners
and
Facility
Managers
(
BAQ)."
This
document
provides
an
extensive
discussion
of
a
wide
range
of
potential
indoor
air
pollutants
and
suggests
ways
in
which
building
owners
and
managers
can
improve
the
indoor
air
quality
of
their
buildings.
As
a
complement
to
the
Guide,
EPA
has
also
developed
a
comprehensive
BAQ
Action
Plan,
which
describes
an
eight­
step
process
for
improving
a
building's
indoor
air
quality.
The
BAQ
Action
Plan
can
be
used
to
determine
the
current
condition
of
a
building's
indoor
air
quality,
as
well
as
to
successfully
implement
good
IAQmanagement
practices.

Using
a
seven­
page
survey,
EPA
proposes
to
collect
data
from
building
owners
and
managers
on
their
implementation
of
IAQ
practices
(
See
Appendix
4).
This
survey
will
allow
EPA
to
determine
the
extent
to
which
elements
of
the
BAQ
guidance
have
been
incorporated
into
building­
management
practices
throughout
the
United
States.
The
Agency
also
wishes
to
determine
what
barriers
to
implementation,
if
any,
have
been
incurred
by
building
owners
and
managers.
These
data
are
essential
for
measuring
the
effectiveness
of
EPA's
efforts
to
encourage
good
IAQ­
management
practices
in
large
buildings
against
the
Agency's
established
Government
Performance
Results
Act
(
GPRA)
goal.
By
the
year
2005,
EPA
wishes
to
demonstrate
a
five
percent
increase
in
the
number
of
large
buildings
that
use
good
IAQ­
management
practices.
The
Agency
has
defined
large
buildings
to
be
those
over
50,000
square
feet.
1Government
mail
surveys
using
the
business
establishment
as
the
unit
of
analysis
typically
achieve
response
rates
ranging
from
15
to
25
percent
in
the
first
stage
of
establishment
surveys.
The
use
of
mailed
prenotification
notices
can
increase
the
response
rate
from
5
to
7
percent,
while
the
use
of
follow­
up
reminder
letters
has
been
proven
to
increase
the
total
response
by
4
to
8
percent
(
Chun96).
In
addition,
delivery
methods
which
increase
the
perceived
importance
of
the
survey,
such
as
certified
mail,
special
delivery,
or
2­
day
priority
mail,
have
proven
effective
in
increasing
the
overall
response
rate
(
Dillman96).

This
ICR
will
utilize
prenotification
and
follow­
up
reminder
letters
and
will
be
distributed
using
2­
day
priority
mail
service;
consequently,
the
total
response
rate
achieved
is
likely
to
be
on
the
upper
end
of
these
ranges.

2EPA
will
target
commercial
survey
recipients
through
their
membership
in
professional
organizations;
government
survey
recipients
will
be
identified
through
a
listing
of
GSA
building
managers.
It
is
not
possible
to
filter
out
of
the
commercial
listings
potential
survey
recipients
who
own
or
manage
buildings
that
do
not
meet
EPA's
size
criteria
of
50,000
square
feet.
Consequently,
EPA
estimates
that
30
percent
of
the
owners/
managers
of
commercial
office
buildings
surveyed
will
be
ineligible
to
participate
in
this
ICR.
EPA
also
estimates
that
30
percent
of
the
eligible
survey
recipients
will
respond
to
the
initial
and
follow­
up
survey
mailings.

A­
2
To
determine
its
success
in
achieving
this
goal,
EPA
intends
to
survey
owners
and
managers
of
commercial
and
government­
owned
office
buildings
greater
than
50,000
square
feet
on
a
variety
of
IAQ
practices.
The
Agency
will
mail
a
survey
and
instructions
for
completing
it
to
approximately
4,150
building
owners
and
managers.
Building
owners/
managers
will
be
given
up
to
30
days
to
respond.
At
the
end
of
this
period,
a
follow­
up
letter
will
be
sent
to
building
owners
and
managers
to
remind
them
of
the
survey
and
to
encourage
them
to
participate.
The
initial
survey
will
establish
a
baseline
to
determine
the
extent
to
which
IAQ­
related
practices
recommended
in
EPA's
guidance
are
currently
utilized.
After
its
completion,
EPA
will
continue
efforts
to
encourage
large­
building
owners
and
managers
to
adopt
the
IAQ
practices
outlined
in
the
BAQ.
EPA
intends
to
conduct
another
survey
in
2005
to
assess
changes
in
the
use
of
these
practices.

EPA
expects
that
approximately
43
percent
of
the
surveys
will
be
completed1;
38
percent
will
be
completed
by
owners/
managers
of
commercial
office
buildings
and
51
percent
will
be
completed
by
managers
of
Federally­
owned
office
buildings2.
All
survey
data
will
be
entered
into
a
secured
database
designed
to
track
the
results.
This
database
will
be
administered
by
the
Building
Owners
and
Managers
Association
(
BOMA)
at
their
facility.
BOMA
will
assist
EPA
in
the
distribution
of
the
survey
and
the
collection
of
survey
results.
Once
all
data
associated
with
the
survey
has
been
captured,
the
database
will
be
forwarded
to
EPA
contractor
personnel
for
maintenance
at
the
contractor's
facility.

This
survey
effort
is
expected
to
cost
respondents
$
67,890
and
involve
approximately
1,796
respondents.
In
addition
to
providing
information
on
EPA's
attainment
of
its
GPRA
goal
for
the
A­
3
implementation
of
good
IAQ
building
practices,
EPA
will
use
the
data
collected
to
evaluate
the
effectiveness
of
the
guidance
and
to
select
initiatives
that
will
further
the
implementation
of
IAQmanagement
practices
within
the
nation's
large
buildings.
It
is
important
to
note
that
the
survey
is
designed
to
measure
the
use
of
IAQ
practices
in
buildings,
rather
than
the
indoor
air
quality
of
the
buildings
themselves.

The
survey
instrument
was
revised
to
incorporate
comments
received
during
the
60
day
public
comment
period
provided
by
the
Federal
Register
Notice
published
on
February
4,
2000.
The
revisions
were
related
to
word
changes,
duplication
of
questions
and
issues
related
to
broadening
the
response
and
providing
more
clarity.
These
changes
are
described
in
detail
in
section
2(
d)
of
Part
B
of
the
Supporting
Statement
and
incorporated
into
the
survey
instrument
in
Appendix
4
of
this
document.

SECTION
II
B
NEED
FOR
AND
USE
OF
THE
COLLECTION
2(
a)
Need/
Authority
for
the
Collection
Title
IV
of
the
Superfund
Amendments
and
Reauthorization
Act
of
1986
(
SARA)
gives
EPA
broad
authority
to
research
IAQ
issues,
develop
and
disseminate
information
on
indoor
air
quality,

and
coordinate
IAQ
efforts
at
the
Federal,
State,
and
local
levels.
(
Appendix
1
contains
a
copy
of
the
relevant
sections
of
this
statute.)
The
Building
Air
Quality
Guidance
and
the
BAQ
Action
Plan
were
developed
by
EPA
to
assist
building
owners
and
managers
in
successfully
implementing
good
IAQ­
management
practices.
Collecting
data
on
the
implementation
of
this
guidance
is
necessary
to
determine
the
level
of
activity
taken
by
building
owners/
managers
to
improve
indoor
air
quality.
Survey
results
will
also
be
used
to
better
focus
EPA's
outreach
activities
to
the
owners
and
managers
of
large
office
buildings.

In
addition,
the
Government
Performance
Results
Act
of
1996
requires
that
Federal
agencies
develop
and
meet
specific
goals
to
measure
the
effectiveness
of
their
programs.
EPA
has
committed
to
achieving
a
five
percent
increase
in
the
number
of
large
office
buildings
that
use
IAQ­
management
practices
by
2005.
This
information
request
will
assist
EPA
in
assessing
the
use
of
practices
to
improve
the
indoor
air
quality
in
the
nation's
large
buildings.
Not
only
will
the
survey
provide
the
baseline
for
demonstrating
future
achievement
of
EPA's
goal,
it
will
also
provide
data
on
which
elements
of
the
BAQ
guidance
are
being
implemented
and
will
help
identify
any
areas
of
the
guidance
which
require
additional
support
or
clarification
from
EPA.
A­
4
2(
b)
Practical
Utility/
Users
of
the
Data
The
information
collected
in
this
survey
effort
will
be
used
by
EPA
to
evaluate
the
effectiveness
of
its
efforts
to
provide
guidance
to
large­
building
owners
and
managers
on
ways
to
improve
indoor
air
quality.
Specifically,
the
survey
results
will
be
used
by
EPA
to:
(
1)
assess
the
degree
to
which
large­
building
owners
and
managers
are
implementing
the
IAQ
practices
described
in
the
BAQ
guidance;
(
2)
establish
a
baseline
by
which
to
demonstrate
future
achievement
of
the
Agency's
GPRA
goal;
and
(
3)
identify
strengths
and
weaknesses
of
the
guidance
in
terms
of
the
ability
of
large­
building
owners
and
managers
to
implement
the
practices
outlined
in
BAQ.

Section
4(
b)
i,
Data
Elements,
discusses
the
particular
data
elements
in
the
survey
and
the
purposes
of
these
elements.

SECTION
III
B
NONDUPLICATION,
CONSULTATIONS,
AND
OTHER
COLLECTION
CRITERIA
3(
a)
Nonduplication
This
is
the
first
comprehensive
attempt
to
collect
information
about
IAQ­
management
practices
in
U.
S.
office
buildings.
Building
owners
and
managers
receiving
the
BAQ
guidance
or
the
BAQ
Action
Plan
are
not
required
to
collect
and/
or
submit
any
information
or
data
to
EPA
or
any
other
government
agency
as
a
condition
of
their
receipt
of
the
guidance.
In
addition,
owners
and
managers
of
large
office
buildings
are
not
required
to
submit
any
information
concerning
a
building's
indoor
air
quality
or
any
efforts
to
improve
such
quality
to
EPA
or
any
other
government
agency.
EPA
is
not
aware
of
any
commercial
efforts
to
collect
comprehensive
information
on
the
IAQ
practices
used
in
large
office
buildings.
Therefore,
this
first­
time
information
collection
is
non­
duplicative
of
any
past
or
ongoing
information
collection
effort.

3(
b)
Public
Notice
Required
Prior
to
ICR
Submission
to
OMB
EPA
solicited
public
comments
on
this
Information
Collection
Request
(
ICR)
between
February
4,
2000
and
April
4,
2000.
A
copy
of
the
Federal
Register
notice
requesting
comments
is
attached
as
Appendix
2.

3(
c)
Consultations
A­
5
This
ICR
was
completed
in
consultation
with
the
following
individuals:

1.
Mr.
Mark
Skiff
Vice
President/
Management
Service
Director
Grubb
&
Ellis
Management
Services,
Inc.
(
Vienna,
VA)
(
703)
918­
0226
2.
Mr.
Alfred
Willis
Facility
Manager
Alcatel
Data
Networks
(
Ashburn,
VA)
(
703)
724­
2256
3.
Ms.
Susan
Scott
Director
of
Commercial
Properties
Southern
Management
Corporation
(
Vienna,
VA)
(
703)
902­
9406
4.
Mr.
Doug
Reed
Regional
Chief
Engineer
Stoladi
Property
Group
(
Washington,
D.
C.)
(
202)
785­
5801
5.
Mr.
Kevin
Santee
Safety
and
Environmental
Team
Leader
Bannister
Federal
Complex
(
Kansas
City,
MO)
(
816)
823­
2219
6.
Mr.
Tim
Gabrish
Property
Manager
Ralph
H.
Metcalfe
Building
(
Chicago,
IL)
(
312)
353­
3460
3(
d)
Effects
of
Less
Frequent
Collection
Since
building
owners
and
managers
will
only
be
surveyed
once
during
the
period
for
which
this
ICR
will
be
in
effect,
it
is
not
possible
to
collect
this
information
less
frequently.
Therefore,
the
effects
of
less
frequent
information
collection
is
not
applicable
to
this
request.
A­
6
3(
e)
General
Guidelines
This
voluntary
information
collection
conforms
to
the
Office
of
Management
and
Budget's
(
OMB)
general
guidelines
on
information
collections.
Under
no
circumstances
will
respondents
be
required
to
take
any
of
the
following
actions:

$
Report
information
to
EPA
more
than
quarterly.

$
Prepare
a
written
response
to
a
collection
of
information
in
fewer
than
30
days
after
receipt
of
a
request.

$
Submit
more
than
an
original
and
two
copies
of
any
document.

$
Retain
records
for
more
than
three
years.

$
Participate
in
a
statistical
study
that
is
not
designed
to
produce
data
that
can
be
generalized
to
the
universe
of
the
study.

$
Utilize
a
statistical
data
classification
that
has
not
been
reviewed
and
approved
by
OMB.

$
Receive
a
pledge
of
confidentiality
that
is
not
supported
by
authority
established
in
statute
or
regulation,
that
is
not
supported
by
disclosure
and
data
security
policies
that
are
consistent
with
the
pledge,
or
which
unnecessarily
impedes
sharing
of
data
with
other
agencies
for
compatible
confidential
use.

$
Submit
proprietary,
trade
secret,
or
other
confidential
information
unless
EPA
can
demonstrate
that
it
has
instituted
procedures
to
protect
the
information's
confidentiality
to
the
extent
permitted
by
law.

3(
f)
Confidentiality
EPA
does
not
expect
to
receive
confidential
information
from
the
large­
building
owners
or
managers
voluntarily
participating
in
the
IAQ
Practices
in
Large
Buildings
Survey.
However,
if
a
respondent
does
consider
the
information
submitted
to
be
of
a
proprietary
nature,
EPA
will
assure
its
confidentiality
based
on
the
provisions
of
40
CFR
Part
2,
Subpart
B,
"
Confidentiality
of
Business
Information."
A­
7
3(
g)
Sensitive
Questions
The
IAQ
Practices
in
Large
Buildings
Survey
contains
no
sensitive
questions.

SECTION
IV
 
THE
RESPONDENTS
AND
THE
INFORMATION
REQUESTED
4(
a)
Respondents/
SIC
Codes
The
IAQ
Practices
in
Large
Buildings
Survey
will
be
sent
to
owners
and
managers
of
large
office
buildings.
From
past
experience,
individuals
who
are
likely
to
implement
IAQ­
management
practices
in
these
buildings
are
property
and
facility
managers
and
building
engineers.
These
professions
fall
into
the
following
SIC
codes:

6512
Operators
of
Nonresidential
Buildings
8711
Engineering
Services
4(
b)
Information
Requested
4(
b)
i
Data
Elements
The
IAQ
Practices
in
Large
Buildings
Survey
will
be
sent
to
building
owners,
managers,
or
engineers
of
commercial
and
government
office
buildings
greater
than
50,000
square
feet.

Commercial
recipients
will
be
identified
primarily
through
membership
in
professional
organizations;
a
list
of
government
recipients
will
be
identified
separately.
A
copy
of
the
survey
and
instructions
for
completing
it
are
attached
to
this
ICR
and
can
be
found
in
Appendix
4.

The
survey
will
request
the
following
information
from
respondents:

Reporting
Items
$
General
Information:
This
section
seeks
general
information
about
the
respondents
and
the
buildings
for
which
they
are
responsible.
Included
in
this
section
are
questions
concerning
the
building
size,
use,
and
age,
occupancy
characteristics,
and
maintenance
activities.

$
General
IAQ
Management:
This
section
seeks
general
information
about
IAQ
practices
used
in
the
building.
Included
in
this
section
are
questions
about
certain
building
documents,
including
maintenance
records,
blueprints,
and
housekeeping
procedures;
routine
building
maintenance;
and
the
respondent's
familiarity
with
A­
8
good
IAQ
practices.

$
Heating,
Ventilation
and
Air
Conditioning
(
HVAC)
Management:
This
section
seeks
detailed
information
about
the
building's
HVAC
system.
Included
in
this
section
are
questions
about
HVAC
capacity,
schedule
of
operation,
and
preventive
maintenance.

$
Loading
Dock
and
Vehicle
Idling
Areas:
This
section
requests
information
on
the
proximity
of
outdoor
air
intakes
to
loading
docks
and
the
measures
that
are
taken
to
prevent
vehicle
exhaust
from
entering
the
building.

$
Managing
Sources
of
Pollution:
This
section
seeks
detailed
information
about
possible
sources
of
indoor
air
pollutants,
such
as
cleaning
products,
exhaust
ventilation,
and
tobacco
smoke.

$
Housekeeping
and
Pest
Management:
This
section
seeks
information
about
the
building's
housekeeping
procedures
and
pest
control
methods.

$
Remodeling
and
Renovation:
This
section
requests
information
about
the
procedures
that
are
used
to
minimize
the
generation
and
migration
of
contaminants
or
odors
during
remodeling
and
construction
activities.

$
IAQ
Complaints
and
Tenant
and
Occupant
Relations:
This
section
requests
information
about
procedures
for
addressing
tenant/
occupant
IAQ
complaints
and
the
level
of
IAQ
information
routinely
provided
to
tenants/
occupants.

$
Additional
Items:
This
section
of
the
survey
seeks
feedback
on
what
type
of
activities
or
information
would
help
improve
the
building's
existing
IAQ
program.
Respondents
may
choose
from
a
host
of
options
or
indicate
a
specific
need
not
included
on
the
list.

$
Remarks:
The
survey
also
provides
an
opportunity
for
respondents
to
offer
any
additional
comments
about
IAQ­
management
issues.

There
are
no
record­
keeping
items
specifically
required
by
this
survey.
While
the
survey
does
include
questions
regarding
certain
record­
keeping
practices,
EPA
does
not
require
building
owners
and
managers
to
maintain
any
records
related
to
a
building's
indoor
air
quality.
In
addition,
any
actions
a
building
owner
or
manager
takes
to
improve
indoor
air
quality
are
purely
voluntary.
A­
9
4(
b)
ii
Respondent
Activities
Owners
or
managers
who
elect
to
participate
in
EPA's
IAQ
Practices
in
Large
Buildings
Survey
will
perform
the
following
tasks:

$
Review
survey
instructions.

$
Compile
survey
information.

$
Complete
survey.

$
Mail
survey
to
EPA.

These
activities
represent
a
voluntary
information
collection
for
each
building
and
are
not
customary
business
practices
of
the
respondents.

SECTION
V
 
THE
INFORMATION
COLLECTED
 
AGENCY
ACTIVITIES,
COLLECTION
METHODOLOGY,
AND
INFORMATION
MANAGEMENT
5(
a)
Agency
Activities
Agency
activities
associated
with
the
IAQ
Practices
in
Large
Buildings
Survey
include
the
following:

$
Develop
survey
form.

$
Pretest
survey
form.

$
Develop
IAQ
Practices
in
Large
Buildings
Survey
database.

$
Populate
database.

$
Distribute
presurvey
notification.

$
Distribute
survey.

$
Collect
information
from
respondents.

$
Review
information
collected
and
complete
data
entry.

$
Maintain
secure
database.

$
Analyze
results.

$
Prepare
findings.

5(
b)
Collection
Methodology
and
Management
The
IAQ
Practices
in
Large
Buildings
Survey
is
a
seven­
page
questionnaire
which
elicits
multiple
choice
responses.
The
survey
was
peer­
reviewed
by
EPA
staff
and
recognized
IAQ
professionals
to
ensure
that
the
questions
asked
reveal
sufficient
information
to
adequately
evaluate
the
IAQ
practices
implemented
in
large
buildings.
This
review
also
ensured
that
the
questions
asked
do
A­
10
not
collect
redundant
information.
In
addition,
the
survey
instrument
was
pretested
on
six
individuals
associated
with
the
management
of
large
office
buildings
(
see
Section
3(
c)).
This
pretest
was
conducted
to
ensure
that
the
questions
asked
are
clear
and
to
obtain
an
estimate
of
the
burden
of
response.

In
collecting
and
analyzing
the
information
associated
with
this
ICR,
EPA
will
use
personal
computers
and
applicable
database
software.
EPA
will
ensure
the
accuracy
and
completeness
of
collected
information
by
reviewing
each
submission.
Each
survey
form
will
be
assigned
a
unique
identifier
to
facilitate
the
tracking
of
survey
responses
within
the
project
database.
EPA
will
enter
the
survey
results
into
a
Microsoft
Access
database
and
aggregate
the
data
to
monitor
the
implementation
of
good
IAQ
practices
in
large
buildings.
A
double­
entry
protocol
will
be
observed
throughout
data
entry
to
ensure
an
accuracy
rate
of
at
least
99
percent.
Under
this
protocol,
each
survey
form
will
be
entered
into
the
database
twice,
after
which
a
computer
program
designed
to
identify
variances
in
the
data
entered
will
be
run.
Following
data
entry,
a
final
review
of
survey
responses
will
be
performed
to
identify
numerical
outliers
in
individual
responses
and
to
ensure
file
completeness.
Blank
responses
and
outliers
will
be
checked
against
the
hard
copies
of
the
survey
instruments
and
modified
within
the
database
where
appropriate.

EPA
will
randomly
check
approximately
two
percent
of
data
records
generated
to
ensure
compliance
with
the
99
percent
data
entry
threshold.

Results
of
the
survey
will
be
summarized
and
made
available
to
the
U.
S.
Congress
during
EPA's
reporting
of
its
GPRA
goals.
Additionally,
the
Indoor
Environments
Division
(
IED)
will
report
to
the
Regulatory
Information
Division
on
the
results
of
the
survey
process
and,
upon
request,
will
make
copies
of
the
survey
instrument
and
this
ICR
available
as
a
reference
to
other
EPA
Program
Offices
undertaking
large­
scale
survey
and
program
evaluation
efforts.

5(
c)
Small
Entity
Flexibility
EPA
does
not
believe
that
this
ICR
will
have
a
"
significant
economic
impact
on
a
substantial
number
of
small
entities."
The
IAQ
Practices
in
Large
Buildings
Survey
is
strictly
voluntary
and
is
intended
to
evaluate
IAQ­
management
practices
in
office
buildings
greater
than
50,000
square
feet.
It
is
possible
that
some
survey
recipients
may
represent
property
management
companies
or
other
businesses
that
meet
the
definition
of
a
small
entity
as
contained
in
Section
601
of
the
Regulatory
Flexibility
Act.
However,
the
Agency
does
not
consider
the
relatively
small
burden
associated
with
completing
this
voluntary
survey
to
represent
a
significant
economic
burden
to
A­
11
survey
respondents.
In
addition,
there
are
no
continuing
record­
keeping
requirements
associated
with
the
survey;
respondents
will
assume
a
one­
time,
voluntary
burden.

5(
d)
Collection
Schedule
Information
collection
will
begin
upon
approval
of
this
ICR
and
the
assignment
of
an
OMB
Control
Number
to
the
survey
instrument.
The
collection
schedule
is
expected
to
follow
the
approximate
time
lines
presented
below.

Activity
Time
Line
Mail
prenotification
letters
to
respondents
Within
15
days
of
OMB
approval
of
ICR
Mail
surveys
to
respondents
Within
15
days
of
prenotification
letters
Mail
follow­
up
letters
to
nonrespondents
30
days
after
survey
mailing
Complete
data
entry
of
survey
results
180
days
after
the
initial
survey
mailing
Analyze
survey
data
10
days
after
completion
of
data
entry
Report
survey
findings
30
days
after
completion
of
data
analysis
SECTION
VI
 
ESTIMATING
THE
BURDEN
AND
COST
OF
THE
COLLECTION
6(
a)
Estimating
Respondent
Burden
This
section
details
the
estimated
burden
to
respondents
participating
in
the
EPA
IAQ
Practices
in
Large
Buildings
Survey.
Estimates
of
the
time
burden
involved
in
responding
to
the
survey
were
derived
from
the
survey
pretest,
which
provided
information
on
the
staff
and
time
required
to
respond
to
the
survey.

Tables
6.1
presents
a
summation
of
the
resulting
respondent
burden
estimates.

Table
6.1
 
Respondent
Burden/
Cost
ACTIVITIES
BURDEN
HOURS/
RESPONDENT
Review
Survey
Instructions
Compile
Survey
Information
Complete
Survey
Mail
Survey
to
EPA
0.3
0.7
0.7
0.1
Total
1.8
(
108
minutes)
A­
12
6(
b)
i
Estimating
Respondent
Costs
EPA
estimated
respondent
costs
using
the
burden
estimates
presented
in
Section
6(
a)
and
the
average
wage
figures
provided
by
the
Bureau
of
Labor
Statistics
for
each
of
the
respondents'

occupational
categories.
The
average
hourly
wage
rates
for
each
respondent
type
are
as
follows:

Property
Managers
$
13.70
per
hour
Building
Engineers
$
15.50
per
hour
Building
Services/
Facilities
Manager
$
25.90
per
hour
(
Commercial
Properties)
Building
Services/
Facilities
Manager
$
23.60
per
hour
(
Federal
Properties)

These
figures
were
taken
from
the
Department
of
Labor's
Bureau
of
Labor
Statistics
1998­
99
Occupational
Outlook
Handbook
at
http://
stats.
bls.
gov/
ocohome.
htm.

To
determine
the
respondent
burden
hours,
EPA
used
the
results
of
its
survey
pretest.
The
time
spent
on
each
activity
was
averaged
across
the
number
of
pretest
respondents.
The
range
of
time
spent
on
each
activity
is
as
follows:

Review
Instructions:
Five
to
45
minutes
Compile
Survey
Information:
10
to
60
minutes
Complete
Survey
20
to
60
minutes
Mail
Survey
to
EPA
Three
to
15
minutes
Tables
6.2
to
6.5
present
the
individual
respondent
costs
associated
with
this
ICR.
The
respondent
costs
are
presented
by
respondent
type.
Table
6.6
summarizes
the
individual
tables.

The
burden
costs
presented
below
represent
the
time
spent
completing
all
questions
on
the
survey.

Table
6.2
 
Individual
Respondent
Cost
 
Property
Managers
ACTIVITIES
BURDEN
HOURS/
RESPONDENT
PROPERTY
MANAGERS
@
$
13.70/
HOUR
Review
Instructions
Compile
Survey
Information
Complete
Survey
Mail
Survey
to
EPA
0.3
0.7
0.7
0.1
$
4.10
$
9.60
$
9.60
$
1.40
Total
1.8
(
108
minutes)
$
24.70
Table
6.3
 
Individual
Respondent
Cost
 
Building
Engineers
A­
13
ACTIVITIES
BURDEN
HOURS/
RESPONDENT
BUILDING
ENGINEERS
@
$
15.50/
HOUR
Review
Instructions
Compile
Survey
Information
Complete
Survey
Mail
Survey
to
EPA
0.3
0.7
0.7
0.1
$
4.70
$
10.90
$
10.90
$
1.60
Total
1.8
(
108
minutes)
$
28.10
Table
6.4
 
Individual
Respondent
Cost
 
Building
Services/
Facility
Managers
(
Commercial
Property)

ACTIVITIES
BURDEN
HOURS/
RESPONDENT
BUILDING
SERVICES/
FACILITY
MANAGERS
@
$
25.90/
HOUR
Review
Instructions
Compile
Survey
Information
Complete
Survey
Mail
Survey
to
EPA
0.3
0.7
0.7
0.1
$
7.80
$
18.10
$
18.10
$
2.60
Total
1.8
(
108
minutes)
$
46.60
Table
6.5
 
Individual
Respondent
Cost
 
Building
Services/
Facility
Managers
(
Federally­
owned
Property)

ACTIVITIES
BURDEN
HOURS/
RESPONDENT
BUILDING
SERVICES/
FACILITY
MANAGERS
@
$
23.60/
HOUR
Review
Instructions
Compile
Survey
Information
Complete
Survey
Mail
Survey
to
EPA
0.3
0.7
0.7
0.1
$
7.10
$
16.50
$
16.50
$
2.40
Total
1.8
(
108
minutes)
$
42.50
Table
6.6
 
Summary
of
Individual
Respondent
Costs
for
Large
Office
Buildings
by
Respondent
RESPONDENT
TYPE
INDIVIDUAL
RESPONDENT
COST
Property
Managers
$
24.70
Building
Engineers
$
28.10
Building
Services/
Facility
Managers
(
Commercial
Properties)
$
46.60
Building
Services/
Facility
Managers
(
Federally­
owned
Properties)
$
42.50
Average
Respondent
Cost
(
Commercial
Properties)*
$
33.10
Respondent
Cost
(
Federally­
owned
Properties)
$
42.50
*
EPA
has
chosen
to
average
respondent
costs
associated
with
commercially­
owned
or
­
operated
buildings
since
the
Agency
has
no
way
of
estimating
the
distribution
of
respondents
across
occupation
categories.

6(
b)
ii
Estimating
Capital
and
Operations
and
Maintenance
Costs
A­
14
EPA
does
not
expect
respondents
to
the
IAQ
Practices
in
Large
Buildings
Survey
to
incur
any
capital
or
operations
and
maintenance
(
O&
M)
costs.
This
information
collection
is
voluntary
and
does
not
require
special
equipment.
The
only
potential
O&
M
costs
to
be
incurred
would
be
those
associated
with
photocopying
the
survey,
once
completed,
for
the
respondent's
records
(
if
desired).
EPA
intends
to
enclose
an
EPA­
flocked
envelope,
including
postage,
in
which
respondents
may
return
the
survey
to
EPA.
The
Agency
estimates
respondent
O&
M
costs
to
be
less
than
$
1.00
per
survey.

6(
b)
iii
Capital/
Start­
up
vs.
Operating
and
Maintenance
Costs
Not
applicable.

6(
b)
iv
Annualizing
Capital
Costs
Not
applicable.

6(
c)
Estimating
Agency
Burden
and
Costs
Table
6.7
provides
the
estimates
of
EPA's
burden
and
costs
associated
with
the
IAQ
Practices
in
Large
Buildings
Survey.
Wage
estimates
for
Agency
personnel
are
divided
into
three
general
categories
of
labor:
Management
(
GS­
15);
Technical
(
GS­
14);
and
Clerical
(
GS­
7).
EPA
personnel
participating
in
this
survey
effort
are
assumed
to
be
management
and
technical
personnel.
Civil
Service
wage
estimates
are
based
on
the
1999
pay
scale
for
Washington,
DC
employees,
and
include
a
benefits
multiplier
of
1.6.
EPA
contractor
personnel
and
its
cooperative
partner,
BOMA,
will
also
support
this
survey
effort,
and
their
costs
will
be
included
as
an
Agency
burden.
Wage
rates
used
in
this
ICR
include:

Civil
Service
(
Manager)
$
58.00/
Hour
Civil
Service
(
Technical)
$
49.00/
Hour
Contractor
Personnel
$
60.00/
Hour
BOMA
Personnel
$
30.00/
Hour
EPA
and
contractor
and
BOMA
personnel
will
conduct
the
following
activities:
3Of
the
2,390
commercial
survey
recipients,
EPA
anticipates
that
70
percent,
or
1,673
recipients,
will
be
eligible
to
participate
(
i.
e.,
they
meet
the
survey's
size
requirements),
and
of
those
eligible
participants,
EPA
anticipates
that
30
percent,
or
502
participants,
will
respond
to
the
initial
mailing.

Similarly,
of
the
1,888
commercial
survey
recipients
who
did
not
respond
to
the
initial
survey,
seventy
percent,
or
1,322
recipients,
will
be
eligible
to
participate
in
the
follow­
up
survey,
and
of
those
eligible
participants,
30
percent,
or
396
participants,
will
respond.
502
initial
survey
responses
+
396
follow­
up
survey
responses
=
898
total
survey
responses
898
total
survey
responses
÷
2,390
surveys
mailed
=
38
percent
response
rate.

A­
15
Table
6.7
Agency
Burden/
Cost
for
IAQ
Practices
in
Large
Buildings
Survey
ACTIVITIES
BURDEN
HOURS
Manager
@
$
58.00/
Hour
Technical
@
$
49.00/
Hour
Contractor
@
$
60.00/
Hour
BOMA
Personnel
@
$
30.00/
Hour
Total
Hours
Develop
Survey
Form
Pretest
Survey
Form
Develop
Implementation
Database
Populate
Project
Database
Distribute
Presurvey
Notification
Letters
Distribute
Surveys
Distribute
Reminder
Letters
Data­
enter
Results
Analyze
Results
Report
Findings
20
3
5
1
0
5
0
0
16
17
900
50
40
30
32
16
16
20
160
108
787
35
245
95
1
13
1
0
250
329
0
0
24
8
16
24
8
128
100
48
1,707
88
314
134
49
58
25
148
526
502
Total
Hours
67
1,372
1,756
356
3,551
Total
Costs
$
3,890
$
67,230
$
105,360
$
10,680
$
187,160
In
addition
to
the
labor
burden
associated
with
the
distribution
of
IAQ
Practices
in
Large
Buildings
Survey,
EPA
will
also
incur
$
66,965
in
other
direct
costs.
These
costs
include
supplies
(
envelopes
and
mailing
labels),
postage,
and
delivery
charges.

6(
d)
Estimating
the
Respondent
Universe
and
Total
Burden
and
Costs
EPA
anticipates
distributing
a
survey
to
4,150
building
owners
and
managers.
Of
those
recipients,
EPA
expects
a
return
rate
of
38
percent
from
owners/
managers
of
commercial
office
buildings3
and
a
return
rate
of
51
percent
from
managers
of
Federally­
owned
office
4Of
the
1,760
Federal
survey
recipients,
EPA
anticipates
that
30
percent,
or
528
recipients,
will
respond
to
the
initial
mailing.
Similarly,
of
the
1,232
Federal
survey
recipients
who
did
not
respond
to
the
initial
survey,
30
percent,
or
370
participants,
will
respond
to
the
follow­
up
mailing.
528
initial
survey
responses
+
370
follow
up
survey
responses
=
898
total
survey
responses
898
total
survey
responses
÷
1,760
surveys
mailed
=
51
percent
response
rate.

5EPA
will
obtain
its
commercial
survey
sample
from
membership
lists
of
professional
associations.
EPA
intends
to
survey
only
those
owners
and
managers
of
office
space
greater
than
50,000
square
feet.
However,
the
Agency
is
unable
to
filter
from
these
lists
those
owners
and
managers
of
buildings
which
do
not
meet
this
size
standard.
Consequently,
EPA
estimates
that
approximately
30
percent
of
its
sample
frame
will
be
ineligible
to
participate
in
its
survey.

6898
commercial
responses
+
898
Federal
responses
=
1,796
total
responses
1,796
÷
4,150
total
recipients
=
43
percent
response
rate
A­
16
buildings.
4
The
difference
in
expected
response
rates
between
owners/
managers
of
commercial
and
Federally­
owned
properties
can
be
attributed
to
the
estimated
percentage
of
commercialbuilding
owners
and
managers
who
will
receive
a
survey
but
will
be
ineligible
to
participate.
5
Consequently,
EPA
estimates
achieving
an
overall
response
rate
of
43
percent
to
the
IAQ
Practices
in
Large
Buildings
Survey.
6
The
bottom­
line
burden
hours
and
costs
for
this
information
collection
effort
are
as
follows:

Total
Annual
Burden
=
(
Total
Hours
x
No.
of
Respondents)
÷
3
(
1.8
hours
x
1,796
respondents)
÷
3
=
1,078
Hours
Average
Individual
Respondent
Collection
Cost
=
$
33.10/
Respondent
(
Commercial
Office
Buildings)

Individual
Respondent
Collection
Cost
=
$
42.50/
Respondent
(
Federally­
owned
Office
Buildings)

Total
Annual
Costs
for
All
Respondents:

[(
Individual
Respondent
Collection
Cost
(
Commercial)
x
Number
of
Respondents)
+
(
Individual
Respondent
Collection
Cost
(
Federally­
owned)
x
Number
of
Respondents)]
÷
3
[($
33.10
x
898)
+
($
42.50
x
898)]
÷
3
=
$
22,630
Total
Hourly
Burden
=
Respondent
Hours
Per
Survey
x
Number
of
Respondents
1.8
x
1,796
=
3,233
Hours
A­
17
Total
Cost:

(
Individual
Respondent
Collection
Cost
(
Commercial)
x
Number
of
Respondents)
+
(
Individual
Respondent
Collection
Cost
(
Federally­
owned)
x
Number
of
Respondents)

($
33.10
x
898)
+
($
42.50
x
898)
=
$
67,890
Table
6.8
details
the
bottom­
line
burden
for
EPA
associated
with
this
survey
effort.

Table
6.8
­­
EPA
Bottom­
line
Labor
Burden
NUMBER
OF
HOURS
HOURLY
RATE
TOTAL
COSTS
67
$
58.00
(
Manager)
$
3,890
1,372
$
49.00
(
Technical)
$
67,230
1,756
$
60.00
(
Contractor)
$
105,360
356
$
30.00
(
BOMA
Personnel)
$
10,680
TOTAL
3,551
$
187,160
6(
e)
i
Bottom­
Line
Burden
Hours
and
Cost
Tables
Table
6.9
details
the
total
bottom­
line
burden
(
respondent
and
EPA)
associated
with
this
survey
effort.
Table
6.6
in
Section
6(
c)
Estimating
Agency
Burden
and
Costs
and
figures
calculated
in
Section
6(
d),
Estimating
the
Respondent
Universe
and
Total
Burden
and
Costs,
detail
how
these
total
figures
were
derived.

Table
6.9
B
Bottom­
line
Burden
Hours
and
Cost
BURDEN
CATEGORY
BURDEN
COSTS
BURDEN
HOURS
Respondent
$
67,890
3,233
hours
EPA
Labor
$
187,160
3,551
hours
EPA
Other
Direct
Costs
$
66,965
N/
A
Total
Bottom­
line
Burden
$
322,015
6,784
hours
6(
e)
ii
The
Agency
Tally
See
Section
6(
c),
Estimating
Agency
Burden
and
Costs,
for
information
on
how
the
bottom­
line
Agency
costs
were
derived.
A­
18
6(
e)
iii
Variation
in
the
Annual
Bottom­
Line
Since
respondents
will
only
participate
once
in
the
IAQ
Practices
in
Large
Buildings
Survey
during
the
clearance
period
requested,
EPA
does
not
expect
any
variation
in
the
annual
bottomline

6(
f)
Reasons
for
Change
in
the
Burden
This
section
is
not
applicable
since
this
is
a
new
ICR.

6(
g)
Burden
Statement
Public
reporting
burden
for
this
collection
of
information
is
estimated
to
be
about
1.8
hours
or
108
minutes.
This
includes
time
for
reviewing
survey
instructions,
compiling
survey
information,

completing
the
survey,
and
mailing
the
survey
to
EPA.
The
average
commercial
respondent's
response
cost
is
$
33.10.
The
response
cost
for
managers
of
Federal
office
buildings
is
$
42.50.

Send
comments
on
the
Agency's
need
for
this
information,
the
accuracy
of
the
provided
burden
estimates,
and
any
suggested
methods
for
minimizing
respondent
burden
to
the
Director,

Collection
Strategies
Division,
Office
of
Environmental
Information,
(
OEI),
U.
S.
Environmental
Protection
Agency
MC
(
2822),
1200
Pennsylvania
Ave.,
NW,
Washington,
DC
20460,
and
to
the
Office
of
Information
and
Regulatory
Affairs,
Office
of
Management
and
Budget,
725
17th
Street,
NW,
Washington,
DC
20503,
Attention:
Desk
Officer
for
EPA.
Include
the
EPA
ICR
Number
1917.01
in
any
correspondence.
Part
B
OF
THE
SUPPORTING
STATEMENT
INFORMATION
COLLECTION
REQUEST
(
EPA
ICR
Number
1917.01)

IAQ
Practices
in
Large
Buildings
Survey
U.
S.
Environmental
Protection
Agency
Office
of
Radiation
and
Indoor
Air
Indoor
Environments
Division
B­
1
INFORMATION
COLLECTION
REQUEST
(
EPA
ICR
No.
1917.01)

U.
S.
Environmental
Protection
Agency
Office
of
Radiation
and
Indoor
Air
Indoor
Environments
Division
SECTION
I
B
SURVEY
OBJECTIVES,
KEY
VARIABLES,
AND
OTHER
PRELIMINARIES
1(
a)
Survey
Objectives
EPA
is
proposing
to
conduct
a
survey
of
building
owners
and
managers
to
evaluate
the
current
use
of
indoor
air
quality
(
IAQ)
management
practices
in
large
commercial
and
Federally­
owned
office
buildings.
For
the
purposes
of
this
survey,
EPA
is
defining
large
buildings
as
those
over
50,000
square
feet.
EPA
has
published
a
guide
entitled,
"
Building
Air
Quality:
A
Guide
for
Building
Owners
and
Facility
Managers
(
BAQ),"
which
details
the
wide
range
of
potential
indoor
air
pollutants
and
suggests
ways
in
which
building
owners
and
managers
can
improve
the
indoor
air
quality
of
their
buildings.
Through
this
survey
effort,
EPA
can
measure
the
effectiveness
of
its
current
outreach
activities
and
better
target
future
activities
to
encourage
large­
building
owners
and
managers
to
adopt
the
IAQ
practices
outlined
in
BAQ.

EPA
intends
not
only
to
survey
owners
and
managers
of
large
office
buildings
now,
but
also
to
readminister
the
survey
in
the
year
2005.
By
so
doing,
EPA
expects
to
be
able
to
demonstrate
the
achievement
of
the
Agency's
Government
Performance
Results
Act
(
GPRA)
goal.
Between
now
and
the
year
2005,
the
Agency
is
striving
to
achieve
a
five
percent
increase
in
the
number
of
large
buildings
that
use
IAQ­
management
practices.

EPA
expects
the
following
issues
to
be
addressed
by
the
IAQ
Practices
in
Large
Buildings
Survey:

Issue
1:
The
extent
to
which
IAQ­
management
practices
are
being
used
in
the
nation's
large
office
buildings.

Issue
2:
The
barriers
to
implementation,
if
any,
that
have
been
incurred
by
building
owners
and
managers
in
attempting
to
administer
IAQ­
management
practices.

Issue
3:
Ways
in
which
the
Agency
might
better
target
its
outreach
efforts
to
encourage
widespread
adoption
of
the
IAQ
practices
outlined
in
the
BAQ
by
building
owners
and
managers.
B­
2
1(
b)
Key
Variables
The
key
variables
associated
with
this
survey
effort
include:

$
The
size,
age,
use,
and
occupancy
of
the
building.

$
The
level
of
knowledge
possessed
by
building
owners
and
managers,
or
their
contractors,
about
indoor
air
quality
and
ways
in
which
to
improve
it.

$
Potential
sources
of
indoor
air
pollution
within
a
particular
building.

$
IAQ­
management
practices
currently
being
used
by
building
owners
and
managers.

The
most
significant
variable
in
terms
of
its
potential
influence
on
the
survey
results
are
the
types
of
IAQ­
management
practices
currently
being
used
by
building
owners
and
managers.
This
variable
is
directly
related
to
the
survey's
primary
objective,
which
is
to
determine
the
extent
to
which
IAQ­
management
practices
are
utilized
in
the
nation's
large
buildings.
The
other
variables
identified
may
influence
the
likelihood
that
a
building
owner
or
manager
will
implement
IAQmanagement
practices
and
therefore
may
indirectly
influence
survey
results.

1(
c)
Statistical
Approach
In
response
to
the
Government
Performance
Results
Act
(
GPRA),
EPA
has
set
a
specific,

quantitative
goal
related
to
the
extent
to
which
IAQ
practices
are
utilized
in
large
buildings
throughout
the
country.
The
primary
objective
in
conducting
the
IAQ
Practices
in
Large
Buildings
Survey
is
to
measure
the
rate
of
change
in
the
use
of
such
practices
over
a
certain
period
of
time.
EPA
has
targeted
building
owners
and
managers
throughout
the
United
States
as
potential
recipients
of
its
survey,
since
they
are
most
likely
to
know
what
IAQ
measures
are
currently
employed
as
part
of
a
facility's
routine
operation
and
maintenance.
However,
it
is
not
possible
to
survey
every
large­
building
owner
or
manager
in
the
United
States.
Consequently,

EPA
is
faced
with
surveying
a
subset
of
the
group
in
such
a
way
as
to
allow
the
Agency
to
draw
conclusions
about
the
group
as
a
whole
from
the
responses
received.
Anecdotal
information
is
not
sufficient
for
this
purpose,
and
so
EPA
has
chosen
a
statistical
approach
for
the
IAQ
Practices
in
Large
Buildings
Survey.

The
survey
asks
a
series
of
questions
about
the
use
of
IAQ­
management
practices
by
largebuilding
owners
and
managers.
An
analysis
of
the
results
will
provide
EPA
with
a
snapshot
of
the
current
use
of
these
practices.
By
administering
the
survey
now,
and
again
in
2005,
EPA
can
compare
the
results
of
both
survey
efforts
and
draw
statistically­
valid
conclusions
concerning
the
change
in
the
use
of
these
practices.
This
change
will
then
be
measured
against
the
Agency's
B­
3
GPRA
goal.
In
addition,
the
survey
responses
will
also
provide
EPA
with
an
indication
of
any
barriers
building
owners
and
managers
may
be
experiencing
in
their
attempts
to
implement
IAQmanagement
practices.
This
data
will
allow
the
Agency
to
design
outreach
materials
and
activities
to
assist
this
group
in
overcoming
obstacles
and
adopting
good
IAQ
practices.

EPA
will
be
assisted
in
its
survey
effort
by
two
organizations:

Building
Owners
and
Managers
Association
(
BOMA)
1201
New
York
Avenue,
NW
Washington,
DC
20005.

Sanford
Cohen
&
Associates
(
SC&
A)
1355
Beverly
Road
McLean,
VA
22101.

BOMA
will
assist
EPA
in
distributing
survey
forms
and
instructions,
responding
to
questions
from
survey
recipients,
and
capturing
survey
results.
SC&
A
will
provide
support
to
EPA
in
identifying
survey
recipients,
tabulating
and
analyzing
data,
and
reporting
results.

1(
d)
Feasibility
EPA
has
reviewed
the
administrative
procedures
necessary
to
conduct
the
IAQ
Practices
in
Large
Buildings
Survey
and
has
concluded
that
it
is
feasible
to
undertake
the
survey.
In
designing
the
survey
instrument,
EPA
consulted
IAQ
professionals
and
conducted
focus­
group
testing
to
ensure
that
the
questions
asked
would
be
easy
to
understand
and
answer.
EPA
has
also
arranged
for
the
data
to
be
handled
by
an
independent
company
(
SC&
A)
to
assure
complete
confidentiality
of
the
responses.
Furthermore,
EPA
has
sufficient
funding
to
conduct
the
survey
and
a
contract
in
place
with
SC&
A
to
provide
the
necessary
logistical
support.

SECTION
II
B
SURVEY
DESIGN
2(
a)
Target
Population
and
Coverage
EPA
is
targeting
the
owners
and
managers
of
commercial
and
Federally­
owned
office
buildings
for
participation
in
the
IAQ
Practices
in
Large
Buildings
Survey.
The
Agency
is
specifically
targeting
owners
and
managers
of
office
buildings
greater
than
50,000
square
feet.
Many
IAQ
issues
are
related
to
a
building's
heating,
ventilation,
and
air­
conditioning
(
HVAC)
system.
EPA
has
chosen
not
to
survey
smaller
office
buildings,
because
the
Agency's
experience
suggests
that
more
consistency
exists
among
HVAC
systems
in
large
buildings,
as
well
as
in
the
types
of
management
practices
employed
in
these
buildings.
This
consistency
will
provide
EPA
with
a
B­
4
better
indication
of
why
building
owners
and
managers
do
or
do
not
adopt
good
IAQmanagement
practices
than
with
a
survey
in
which
there
is
no
commonality
among
the
respondents
in
terms
of
how
their
buildings
are
managed.
Consequently,
EPA's
GPRA
goal
is
expressed
in
terms
of
a
percentage
change
in
the
use
of
IAQ­
management
practices
in
large
office
buildings.

2(
b)
Sample
Design
2(
b)
i
Sampling
Frame
33,935
building
owners
or
property
managers
comprise
the
sample
frame
for
the
IAQ
Practices
in
Large
Buildings
Implementation
Survey.
EPA
obtained
the
sampling
frame
for
commercial
office
buildings
from
three
sources:

$
The
membership
list
of
the
BOMA.

$
The
membership
list
of
the
International
Facility
Management
Association
(
IFMA).

$
A
commercially­
purchased
list
of
commercial
office
buildings
greater
than
50,000
square
feet
derived
from
electronically­
available
tax
records.

The
membership
lists
for
the
trade
associations
are
updated
annually.
The
commerciallypurchased
list
was
compiled
in
February
1998.
Some
duplication
may
exist
among
the
three
lists
but
will
be
eliminated
prior
to
the
selection
of
survey
recipients.

The
General
Services
Administration
(
GSA)
has
provided
EPA
with
a
list
of
government­
owned
office
buildings
greater
than
50,000
square
feet.

Survey
participants
may
be
concerned
about
the
confidentiality
of
their
responses.
To
ameliorate
this
concern,
EPA
has
taken
steps
to
ensure
that
Agency
staff
will
be
unable
to
access
raw
survey
data.
These
measures
are
described
in
more
detail
in
Section
4(
b)
below.

2(
b)
ii
Sample
Size
EPA
expects
to
survey
2,390
commercial­
building
owners
and
managers
and
1,760
Federal
building
managers
during
the
period
for
which
this
ICR
is
in
effect.
In
selecting
its
sample
size,

the
Agency
evaluated
a
number
of
parameters
including
confidence
levels,
precision,
and
cost.

EPA
also
considered
the
likely
response
rates
for
a
survey
of
this
kind.
EPA
selected
a
B­
5
confidence
level
of
95
percent
and
a
precision
rate
of
five
percent
for
each
sample
subset.
This
will
result
in
a
better
than
four­
percent
precision
rate
for
the
survey
as
a
whole.
The
selection
of
these
parameters,
coupled
with
the
expected
response
rates,
led
to
the
selection
of
the
sample
size.

EPA
did
consider
higher
precision
rates.
However,
the
Agency
determined
that
the
added
cost
of
substantially
increasing
the
sample
size
was
not
warranted
given
the
survey's
ultimate
objective.

The
sample
size
selected
will
ensure
a
95
percent
confidence
level
in
the
survey's
results.
This
was
considered
sufficient
to
demonstrate
the
achievement
of
EPA's
GPRA
goal
with
a
high
degree
of
confidence.
Additional
precision
was
considered
unnecessary
to
meet
this
objective.

2(
b)
iii
Stratification
Variables
EPA
wishes
to
explore
any
potential
differences
between
the
IAQ­
management
practices
of
commercially­
owned
buildings
and
those
that
are
Federally­
owned.
This
information
will
assist
the
Agency
in
targeting
future
outreach
efforts.
Consequently,
EPA
is
creating
two
strata
for
the
IAQ
Practices
in
Large
Buildings
Survey:
commercially­
owned
large
office
buildings
and
government­
owned
large
office
buildings.
Separate
sampling
frames
will
be
used
for
each
strata.

As
a
result
of
this
stratification,
the
precision
rate
for
the
overall
survey
will
improve.

2(
b)
iv
Sampling
Method
The
sample
for
EPA's
IAQ
Practices
in
Large
Buildings
Survey
will
be
randomly
generated
from
the
two
sampling
frames
identified
in
Section
2(
b)(
i).
EPA
will
consolidate
the
three
commercial
listings,
eliminating
duplicative
or
incomplete
information,
and
then
randomly
select
2,390
names
and
addresses
from
the
master
list
created.
EPA
will
also
generate
a
random
selection
of
1,760
names
and
addresses
from
the
list
of
managers
of
Federally­
owned
office
buildings.
These
names
will
comprise
the
survey's
sample.

2(
b)
v
Multi­
Stage
Sampling
EPA
is
not
conducting
multi­
stage
sampling
in
the
IAQ
Practices
in
Large
Buildings
Survey.

2(
c)
Precision
Requirements
2(
c)
i
Precision
Targets
EPA
is
targeting
an
overall
precision
rate
of
better
than
four
percent
for
determining
the
extent
to
7Of
the
2,390
initial
commercial
survey
recipients,
EPA
anticipates
that
70
percent,
or
1,673
recipients,
will
be
eligible
to
participate
(
i.
e.,
they
meet
the
survey's
size
requirements),
and
of
those
eligible
participants,
approximately
30
percent,
or
502
participants,
will
respond
to
the
initial
mailing.
Similarly,
of
the
1,888
survey
recipients
(
2,390
­
502)
who
did
not
respond
to
the
initial
survey,
70
percent,
or
1,322
recipients,
will
be
eligible
to
participate.
Of
those
eligible
participants,
30
percent,
or
396
B­
6
which
IAQ­
management
practices
are
utilized
in
large
buildings.
For
each
sample
subset
(
i.
e.,

commercial
office
buildings
and
Federally­
owned
office
buildings)
the
Agency
is
targeting
a
five
percent
precision
rate.
EPA
feels
that
these
precision
rates
will
be
more
than
adequate
to
characterize
any
change
measured
between
the
baseline
and
subsequent
survey
as
a
true
(
or
statistically
relevant)
change
in
IAQ­
management
practices
and
not
a
function
of
the
margin
of
error.

2(
c)
ii
Nonsampling
Error
EPA
expects
that
the
largest
nonsampling
error
associated
with
the
IAQ
Practices
in
Large
Buildings
Survey
will
be
the
result
of
nonresponse.
To
minimize
the
potential
for
nonresponse,

EPA
will
take
the
following
steps:

$
A
presurvey
notification
will
take
place
in
the
form
of
a
letter
from
BOMA
and
GSA
endorsing
EPA's
survey
and
encouraging
survey
recipients
to
respond.

$
EPA
will
send
out
detailed
instructions
with
the
survey
and
will
use
the
IAQ
InfoLine,
a
toll­
free
public
information
service,
to
respond
to
questions
about
the
survey.

$
The
survey
will
be
distributed
in
such
a
way
as
to
gain
the
recipient's
immediate
attention,
i.
e.,
priority
mail.

$
Survey
recipients
may
complete
the
survey
in
writing
or
electronically
via
EPA's
web
page.
EPA
will
enclose
a
self­
addressed,
postage­
paid
envelope
for
those
who
wish
to
submit
their
response
by
mail.

$
Follow­
up
letters
will
be
sent
out
to
all
respondents,
along
with
a
duplicate
copy
of
the
survey
instrument,
to
give
those
who
have
not
yet
responded
to
the
survey
another
opportunity
to
participate.

$
A
tangible
incentive
will
be
offered
to
those
responding.

Based
on
these
steps,
EPA
expects
a
response
rate
of
38
percent
among
commercial­
building
owners
and
managers7
and
51
percent
among
Federal
building
managers.
8
The
difference
in
participants,
will
respond
to
the
follow­
up
mailing.
502
initial
survey
responses
+
396
follow
up
survey
responses
=
898
total
survey
responses
898
total
survey
responses
÷
2,390
surveys
mailed
=
38
percent
response
rate.

8Of
the
1,760
Federal
survey
recipients,
EPA
anticipates
that
30
percent,
or
528
recipients,
will
respond
to
the
initial
mailing.
Similarly,
of
the
1,232
survey
recipients
(
1,760
­
528)
who
did
not
respond
to
the
initial
survey,
EPA
estimates
that
30
percent,
or
370
participants,
will
respond
to
the
follow­
up
mailing.
528
initial
survey
responses
+
370
follow
up
survey
responses
=
898
total
survey
responses
898
total
survey
responses
÷
1,760
surveys
mailed
=
51
percent
response
rate.

9EPA
will
obtain
its
commercial
survey
sample
from
membership
lists
of
professional
associations.
EPA
intends
to
survey
only
those
owners
and
managers
of
office
space
greater
than
50,000
square
feet.
However,
the
Agency
is
unable
to
filter
from
these
lists
those
owners
and
managers
of
buildings
which
do
not
meet
this
size
standard.
Consequently,
EPA
estimates
that
approximately
30
percent
of
its
sample
frame
will
be
ineligible
to
participate
in
its
survey.

10898
commercial
responses
+
898
Federal
responses
=
1,796
total
responses
2,390
commercial
survey
recipients
+
1,760
Federal
survey
recipients
=
4,150
total
recipients
1,796
total
responses
÷
4,150
total
recipients
=
43
percent
response
rate
111796
total
responses
­
15
percent
incomplete
responses
=
1,527
complete
responses
1,527
complete
responses
÷
4,150
total
recipients
=
37
percent
response
rate
B­
7
expected
response
rates
between
owners/
managers
of
commercial
and
Federally­
owned
properties
can
be
attributed
to
the
estimated
percentage
of
commercial­
building
owners
and
managers
who
will
receive
a
survey
but
will
be
ineligible
to
participate.
9
Consequently
EPA
expects
to
achieve
an
overall
survey
response
rate
of
43
percent.
10
However,
given
the
length
and
nature
of
EPA's
survey,
the
Agency
expects
that
15
percent
of
the
responses
received
will
contain
information
insufficient
to
measure
the
respondents
IAQ­
management
practices.
Consequently,
EPA
estimates
ultimately
achieving
a
37
percent
response
rate
of
surveys
containing
complete
data.
11
Based
on
this
expected
response
rate,
EPA
has
selected
a
sample
size
large
enough
to
yield
the
number
of
responses
necessary
to
achieve
a
five
percent
precision
rate
and
a
95
percent
confidence
level.

2(
d)
Questionnaire
Design
A
discussion
of
the
data
elements
contained
in
the
IAQ
Practices
in
Large
Buildings
Survey
is
included
in
Section
4(
b)(
ii)
of
Part
A
of
the
Supporting
Statement
for
this
ICR.
The
survey
seeks
information
about
the
IAQ­
management
practices
employed
by
the
building's
owner
or
manager.

All
of
the
questions
asked
are
linked
to
the
survey's
objective
of
determining
the
extent
to
which
IAQ­
management
practices
are
utilized
in
the
nation's
buildings.
B­
8
EPA
designed
a
questionnaire
in
which
the
respondent
need
only
check
a
box
to
indicate
the
appropriate
response.
The
survey
seeks
information
on
each
of
the
IAQ
practices
which
the
Agency
considers
important
in
achieving
good
indoor
air
quality.
Consequently,
the
survey
is
seven
pages
long.
By
using
multiple
choice
questions,
rather
than
fill­
in­
the
blanks,
the
Agency
has
substantially
reduced
the
amount
of
time
necessary
for
the
respondent
to
complete
the
survey
and
has
ensured
consistency
in
data
response
and
interpretation.

The
survey
instrument
was
focus
group
tested
and
peer
reviewed
by
IAQ
professionals.
These
processes
ensured
that
respondents
would
understand
the
questions
asked
and
provide
the
type
of
data
necessary
to
measure
the
Agency's
objectives.
The
survey
was
designed
by
a
statistician
to
ensure
the
reliability
of
the
data.

The
survey
instrument
was
revised
again
to
incorporate
comments
received
during
the
60
day
public
comment
period
provided
by
the
Federal
Register
Notice
published
on
February
4,
2000.

The
revisions
were
related
to
word
changes,
duplication
of
questions
and
issues
related
to
broadening
the
response
and
providing
more
clarity.
These
changes
are
now
incorporated
into
the
survey
instrument
in
Appendix
4.
Changes
were
made
to
the
following
questions:

1.
In
question
A­
8,
the
space
categories
title
was
changed
from
"
Other"
to
"
Service
Space."

2.
In
question
B­
1,
the
word
"/
team"
was
added
after
"
person"
to
broaden
the
response.

3.
In
question
B2,
a
new
item
was
added
to
expand
the
list
of
documents:
"
l.
Policy
statements(
for
example,
"
Policy
on
Eating
Outside
of
Cafeteria/
Kitchen"
and
"
Policy
on
Pets
or
Other
Animals")"

4.
Question
B3
was
deleted
as
it
essentially
duplicates
information
asked
for
in
the
following
question
B4.

5.
In
former
question
B4
(
now
B3),
the
word
"
storage",
in
item
g.,
was
changed
to
"
improper
storage";
and
a
new
item,"

h.
Food
residues",
were
added
to
improve
clarity
and
expand
on
areas
of
importance.

6.
Former
question
B5
is
now
B4.

7.
Former
question
B6
is
now
B5.

8.
In
question
C1(
a),
items
a3.
through
a5.
were
changed
to
reflect
ranges
of
cfm
currently
recommended
by
the
American
Society
of
Heating,
Refrigeration
and
Air­
Conditioning
Engineers(
ASHRAE).

9.
In
question
E1,
the
stem
and
item
b.
were
changed
to
address
factors
of
efficacy
and
toxicity
involved
in
choosing
cleaning
products
and
other
chemicals
which
could
be
sources.

10.
In
the
stem
of
question
F2,
we
added
the
modifier,
"
recognizing
that
different
pest
control
methods
may
be
appropriate
in
different
circumstances,"
to
improve
clarity.
B­
9
SECTION
III
B
PRETESTS
AND
PILOT
TESTS
To
pilot
test
the
IAQ
Practices
in
Large
Buildings
Survey,
EPA
selected
nine
building
owners
or
property
managers
of
commercial
and
Federally­
owned
facilities.
Of
these,
six
responded
to
the
pretest
by
completing
and
returning
the
survey.
All
six
pretest
respondents
found
the
survey
to
be
easy
to
understand
and
complete.
In
addition,
the
time
it
took
for
each
respondent
to
locate
the
data
and
complete
the
survey
was
not
considered
to
be
overly
burdensome.
Consequently,
EPA
did
not
adjust
the
survey
instrument
based
upon
the
pretest
results.

SECTION
IV
B
COLLECTION
METHODS
AND
FOLLOW­
UP
4(
a)
Collection
Methods
EPA
has
chosen
two
collection
methods
for
the
IAQ
Practices
in
Large
Buildings
Survey.

Survey
participants
may
respond
by
returning
their
completed
questionnaire
through
the
U.
S.

Postal
Service
using
a
self­
addressed,
postage­
paid
envelope
supplied
by
EPA
in
the
survey
package.
Participants
may
also
respond
via
a
dedicated
web
page
sponsored
by
EPA
for
the
purposes
of
collecting
this
data.
These
two
collection
methods
were
selected
to
facilitate
participant
response
and
were
considered
to
be
cost
effective.
Because
of
the
potential
concern
for
confidentiality
on
the
part
of
building
owners
and
managers,
EPA
chose
not
to
conduct
telephone
interviews.

4(
b)
Survey
Response
and
Follow­
Up
The
target
response
rate
for
the
IAQ
Practices
in
Large
Buildings
Survey
is
43
percent.
The
Agency
expects
a
38
percent
response
rate
from
commercial­
building
owners
and
managers
and
a
51
percent
response
rate
from
managers
of
Federal
buildings.
Actual
response
rate
will
be
measured
using
the
following
formula:

Response
Rate
=
Number
of
Responses
÷
Number
of
Survey
Recipients
A
tangible
incentive
will
be
offered
to
all
survey
participants.
In
addition,
follow­
up
reminder
letters
will
be
sent
to
all
survey
recipients
within
30
days
of
the
original
mailing.
The
reminder
letter
will
include
a
duplicate
copy
of
the
survey
and
a
cover
letter
explaining
the
importance
of
the
survey
and
strongly
encouraging
recipients
who
have
not
yet
responded
to
participate.
EPA's
cooperative
partner,
BOMA,
will
be
responsible
for
tracking
survey
response,
entering
survey
results
into
the
program
database,
maintaining
the
data
in
a
secured
environment
and
providing
quality
assurance/
quality
control
of
all
survey
activities.
BOMA
will
ensure
the
accuracy
and
B­
10
completeness
of
collected
information
by
reviewing
each
submission
prior
to
data
entry.
Each
survey
form
will
be
assigned
a
unique
identifier
to
facilitate
the
tracking
of
survey
responses
within
the
project
database.
Survey
results
will
be
entered
into
a
Microsoft
Access
database,
and
the
data
will
be
aggregated
to
monitor
the
implementation
of
good
IAQ
practices
in
large
buildings.
A
double­
entry
protocol
will
be
observed
throughout
data
entry
to
ensure
an
accuracy
rate
of
at
least
99
percent.
Under
this
protocol,
each
survey
form
will
be
entered
into
the
database
twice,
after
which
a
computer
program
designed
to
identify
variances
in
the
data
entered
will
be
run.
Following
data
entry,
a
final
review
of
survey
responses
will
be
performed
to
identify
numerical
outliers
in
individual
responses
and
to
ensure
file
completeness.
Blank
responses
and
outliers
will
be
checked
against
the
hard
copies
of
the
survey
instruments
and
modified
within
the
database
where
appropriate.
BOMA
will
randomly
check
approximately
two
percent
of
data
records
generated
to
ensure
compliance
with
the
99
percent
data
entry
threshold.

SECTION
V
B
ANALYZING
AND
REPORTING
SURVEY
RESULTS
5(
a)
Data
Preparation
Before
data
are
entered,
each
survey
will
be
visually
checked
to
ensure
its
completeness.

Incomplete
surveys
will
be
considered
nonresponses.
Only
those
survey
response
forms
evaluated
as
"
complete"
will
be
entered
into
the
IAQ
Practices
in
Large
Buildings
Survey
database.
EPA
expects
that
85
percent
of
the
surveys
received
will
contain
sufficient
information
to
evaluate
the
respondent's
IAQ­
management
practices
(
i.
e.,
are
"
complete").
Consequently,
EPA
estimates
the
true
survey
response
rate
to
be
closer
to
37
percent.

5(
b)
Analysis
The
data
obtained
through
this
survey
will
be
aggregated
and
analyzed
for
the
purpose
of
establishing
the
base
line
necessary
to
measure
EPA's
GPRA
goal.
In
addition,
data
collected
for
commercial
buildings
will
be
analyzed
separately
from
that
collected
for
Federal
office
buildings
to
identify
any
differences
in
IAQ­
management
practices
that
may
exist
between
the
two
types
of
facilities.
Data
will
be
tabulated
for
each
section
of
the
questionnaire
based
on
the
number
of
responses
to
each
question.
For
example:

Table
5.1
B
Frequency
of
Walkthrough
Inspections
SOURCE
AT
LEAST
QUARTERLY
AT
LEAST
YEARLY
EVERY
1­
5
YEARS
5
YEARS
OR
MORE
DON'T
INSPECT
Odors
Visible
Fungal
Growth
B­
11
Evidence
of
Moisture
in
Inappropriate
Locations
Poorly
Maintained
Filters
or
other
HVAC
Equipment
Uncomfortable
or
Uneven
Temperatures
or
Humidity
Evidence
of
Inadequate
Ventilation
Improper
Storage
of
Cleaning
and
Maintenance
Products
Each
table
will
include
an
estimate
of
the
relative
error
associated
with
the
data
reported.

5(
c)
Reporting
Results
The
results
of
the
survey
will
be
compiled
into
a
summary
document.
This
document
will
be
made
available
to
all
survey
participants,
as
well
as
to
BOMA
and
IFMA.
Depending
on
the
demand
for
the
survey
results,
EPA
may
choose
to
distribute
limited
copies
through
the
IAQ
InfoLine.
The
Agency
may
also
explore
the
possibility
of
making
the
summary
report
available
through
the
National
Technical
Information
Service
(
NTIS).
Raw
survey
data
will
be
maintained
by
the
contractor,
SC&
A,
and
will
remain
unavailable
to
the
public
or
the
Agency.
APPENDIX
1
Title
IV
of
the
Superfund
Amendments
and
Reauthorization
Act
of
1986
(
SARA)
1­
1
APPENDIX
1
Title
IV
of
the
Superfund
Amendments
and
Reauthorization
Act
of
1986
(
SARA)

Public
Law
99­
499,
Title
IV,
October
17,
1986,
100
Stat.
1758,
provided
that:

SEC.
401.
SHORT
TITLE.

This
Title
may
be
cited
as
the
`
Radon
Gas
and
Indoor
Air
Quality
Research
Act
of
1986'

SEC.
402.
FINDINGS.

The
Congress
finds
that:

(
1)
High
levels
of
radon
gas
pose
a
serious
health
threat
in
structures
in
certain
areas
of
the
country.

(
2)
Various
scientific
studies
have
suggested
that
exposure
to
radon,
including
exposure
to
naturally
occurring
radon
and
indoor
air
pollutants,
poses
a
public
health
risk.

(
3)
Existing
Federal
radon
and
indoor
air
pollutant
research
programs
are
fragmented
and
under
funded.

(
4)
An
adequate
information
base
concerning
exposure
to
radon
and
indoor
air
pollutants
should
be
developed
by
the
appropriate
Federal
agencies.

SEC.
403.
RADON
GAS
AND
INDOOR
AIR
QUALITY
RESEARCH
PROGRAM.

(
a)
Design
of
Program.­­
The
Administrator
of
the
Environmental
Protection
Agency
shall
establish
a
research
program
with
respect
to
radon
gas
and
indoor
air
quality.
Such
program
shall
be
designed
to­­

(
1)
gather
data
and
information
on
all
aspects
of
indoor
air
quality
in
order
to
contribute
to
the
understanding
of
health
problems
associated
with
the
existence
of
air
pollutants
in
the
indoor
environment;
APPENDIX
2
Draft
Federal
Register
Notice
2­
1
U.
S.
ENVIRONMENTAL
PROTECTION
AGENCY
Agency
Information
Collection
Activities:
Proposed
Collection;
Comment
Request;
IAQ
Practices
in
Large
Buildings
Survey
AGENCY:
U.
S.
Environmental
Protection
Agency
(
EPA).

ACTION:
Notice.

SUMMARY:
In
compliance
with
the
Paperwork
Reduction
Act
(
44
U.
S.
C.
3501
et
seq.),
this
notice
announces
that
EPA
is
planning
to
submit
the
following
proposed
Information
Collection
Request
(
ICR)
to
the
Office
of
Management
and
Budget
(
OMB):
IAQ
Practices
in
Large
Buildings
Survey,
EPA
ICR
Number
1917.01.
Before
submitting
the
ICR
to
OMB
for
review
and
approval,
EPA
is
soliciting
comments
on
specific
aspects
of
the
proposed
information
collection
as
described
below.

DATES:
Comments
must
be
submitted
on
or
before
April
4,
2000.

ADDRESSES:
To
obtain
a
copy
of
the
ICR
without
charge,
contact:
Mr.
Lee
Salmon,
Indoor
Environments
Division,
Office
of
Radiation
and
Indoor
Air,
U.
S.
Environmental
Protection
Agency,
401
M
Street,
S.
W.,
(
6607J),
Washington,
D.
C.
20460.
A
copy
of
the
ICR
can
also
be
downloaded
off
the
Internet
at
http://
www.
epa.
gov/
icr;
refer
to
EPA
ICR
No.
1917.01.

FOR
FURTHER
INFORMATION
CONTACT:
Mr.
Lee
Salmon
by
telephone
at
(
202)
564­
9451
or
by
e­
mail
at
salmon.
lee@
epa.
gov.

SUPPLEMENTARY
INFORMATION:

Affected
entities:
Entities
potentially
affected
by
this
action
are
selected
owners
and
managers
of
office
buildings
over
50,000
square
feet.
Survey
recipients
were
selected
from
the
membership
lists
of
the
Building
Owners
and
Managers
Association
(
BOMA)
and
the
International
Facilities
Management
Association
(
IFMA),
as
well
as
a
list
of
commercial
office
buildings
greater
than
50,000
square
feet
generated
from
electronically­
available
tax
records.
Federally­
owned
properties
were
selected
by
EPA
in
consultation
with
the
General
Services
Administration
(
GSA).
2­
2
Title:
IAQ
Practices
in
Large
Buildings
Survey
(
EPA
ICR
No.
1917.01)
expiring
/
/
.

Abstract:
EPA
is
currently
working
with
other
Federal
agencies
and
the
public,
as
well
as
with
other
nations,
to
promote
effective
approaches
for
identifying
and
solving
indoor
air
quality
(
IAQ)
problems.
As
part
of
this
effort,
EPA
has
developed
a
guide
which
addresses
indoor
air
quality
in
large
buildings
entitled,"
Building
Air
Quality:
A
Guide
for
Building
Owners
and
Facility
Managers
(
BAQ)."
This
document
provides
an
extensive
discussion
of
a
wide
range
of
potential
indoor
air
pollutants
and
suggests
ways
in
which
building
owners
and
managers
can
improve
the
indoor
air
quality
of
their
buildings.
As
a
complement
to
the
Guide,
EPA
has
also
developed
a
comprehensive
BAQ
Action
Plan,
which
describes
an
eight­
step
process
for
improving
a
building's
indoor
air
quality.
The
BAQ
Action
Plan
can
be
used
to
determine
the
current
condition
of
a
building's
indoor
air
quality,
as
well
as
to
successfully
implement
good
IAQ­
management
practices.

Using
a
seven­
page
survey,
EPA
proposes
to
collect
data
from
building
owners
and
managers.

(
See
Appendix
4
of
the
Supporting
Statement).
This
survey
will
allow
EPA
to
determine
the
extent
to
which
elements
of
the
BAQ
guidance
have
been
incorporated
into
building­
management
practices
throughout
the
United
States.
The
Agency
also
wishes
to
determine
what
barriers
to
implementation,
if
any,
have
been
incurred
by
building
owners
and
managers.
These
data
are
essential
for
measuring
the
effectiveness
of
EPA's
efforts
to
encourage
good
IAQ­
management
practices
in
large
buildings
against
the
Agency's
established
Government
Performance
Results
Act
(
GPRA)
goal.
By
the
year
2005,
EPA
wishes
to
demonstrate
a
five
percent
increase
in
the
number
of
large
buildings
(
i.
e.,
over
50,000
square
feet)
that
use
good
IAQ­
management
practices.

To
determine
its
success
in
achieving
this
goal,
EPA
intends
to
survey
owners
and
managers
of
commercial
and
government­
owned
office
buildings
greater
than
50,000
square
feet
on
a
variety
of
IAQ
practices.
The
Agency
will
mail
a
survey
and
instructions
for
completing
it
to
approximately
4,150
building
owners
and
managers.
Building
owners/
managers
will
be
given
up
to
30
days
to
respond.
At
the
end
of
this
period,
a
follow­
up
letter
will
be
sent
to
building
owners/

managers
to
remind
them
of
the
survey
and
to
encourage
them
to
respond.
The
initial
survey
will
establish
a
baseline
for
the
use
rate
of
IAQ­
related
practices
recommended
in
EPA's
guidance.

After
its
completion,
EPA
will
continue
efforts
to
encourage
large­
building
owners
and
managers
to
adopt
the
IAQ
practices
outlined
in
BAQ.
EPA
intends
to
conduct
another
survey
in
2005
to
assess
changes
in
the
use
of
these
practices.
2­
3
EPA
does
not
expect
to
receive
confidential
information
from
the
building
owners
and
managers
voluntarily
participating
in
the
IAQ
Practices
in
Large
Buildings
Survey.
However,
if
a
respondent
does
consider
the
information
submitted
to
be
of
a
proprietary
nature,
EPA
will
assure
its
confidentiality
based
on
the
provisions
of
40
CFR
Part
2,
Subpart
B,
"
Confidentiality
of
Business
Information."

A
Federal
agency
may
not
conduct
or
sponsor,
and
a
person
is
not
required
to
respond
to,
a
collection
of
information
unless
it
displays
a
currently
valid
OMB
control
number.
The
OMB
control
numbers
for
EPA's
regulations
are
listed
in
40
CFR
Part
9
and
48
CFR
Chapter
15.

The
EPA
would
like
to
solicit
comments
to:

(
i)
evaluate
whether
the
proposed
collection
of
information
is
necessary
for
the
proper
performance
of
the
functions
of
the
agency,
including
whether
the
information
will
have
practical
utility.

(
ii)
evaluate
the
accuracy
of
the
Agency's
estimate
of
the
burden
of
the
proposed
collection
of
information,
including
the
validity
of
the
methodology
and
assumptions
used.

(
iii)
enhance
the
quality,
utility,
and
clarity
of
the
information
to
be
collected.

(
iv)
minimize
the
burden
of
the
collection
of
information
on
those
who
are
to
respond,
including
through
the
use
of
appropriate
automated
electronic,
mechanical,
or
other
technological
collection
techniques
or
other
forms
of
information
technology,
e.
g.,
permitting
electronic
submission
of
responses.

Burden
Statement:
EPA
expects
to
mail
surveys
to
approximately
4,150
building
owners
and
managers.
EPA
expects
approximately
43
percent
of
those
surveyed
to
respond
to
this
information
collection
request.
Over
three
years,
EPA
estimates
that
the
burden
to
building
owners
and
managers
who
respond
to
the
survey
will
be
approximately
3,233
hours.
Burden
means
the
total
time,
effort,
or
financial
resources
expended
by
persons
to
generate,
maintain,

retain,
or
disclose
or
provide
information
to
or
for
a
Federal
agency.
This
includes
the
time
needed
to
review
instructions;
develop,
acquire,
install,
and
utilize
technology
and
systems
for
the
purposes
of
collecting,
validating,
and
verifying
information,
processing
and
maintaining
information,
and
disclosing
and
providing
information;
adjust
the
existing
ways
to
comply
with
any
previously
applicable
instructions
and
requirements;
train
personnel
to
be
able
to
respond
to
a
collection
of
information;
search
data
sources;
complete
and
review
the
collection
of
information;

and
transmit
or
otherwise
disclose
the
information.
2­
4
This
survey
effort
is
expected
to
cost
the
respondents
approximately
$
67,890.
Respondents
will
incur
no
capital
or
start­
up
costs
and
the
only
operation
and
maintenance
component
of
the
survey
will
be
the
cost
to
photocopy
the
survey
once
completed
(
if
desired).
Burden
and
cost
estimates
for
the
future
administration
of
the
IAQ
Practices
in
Large
Buildings
Survey
will
be
provided
at
the
time
this
ICR
is
renewed,
but
they
are
expected
to
be
similar
to
those
provided
in
this
Federal
Register
notice.

Dated:
________________
[
Signature
of
Program
Official]
[
Typed
Name
of
Program
Official]
APPENDIX
3
Sampling
Frame
for
EPA's
IAQ
Practices
in
Large
Buildings
Survey
3­
1
APPENDIX
3
The
Sampling
Frame
EPA
used
three
sources
of
data
to
create
the
sampling
frame
for
large,
commercial,
office
buildings.
The
membership
list
of
BOMA
contains
the
names
and
addresses
of
its
14,334
commercial
members.
This
list
was
last
updated
in
the
Fall
of
1999.
The
membership
list
of
IFMA
contain
the
names
and
addresses
of
its
10,000
commercial
members.
This
list
is
updated
weekly.
These
two
trade
associations
represent
the
majority
of
commercial
property
owners
and
managers
in
the
United
States.
These
membership
lists
may
overlap,
and
they
do
not
contain
any
distinction
based
on
the
size
of
the
building.
EPA
will
eliminate
any
duplication
between
the
two
lists
prior
to
conducting
the
survey
and
has
factored
into
its
anticipated
response
rate
a
percentage
of
survey
respondents
likely
to
be
ineligible
based
on
the
size
requirements
of
the
survey.

The
Agency
also
purchased
a
listing
of
owners
of
commercial
office
space
greater
than
50,000
square
feet
from
DataQuick,
a
commercial
listing
service.
This
list
of
7,601
names,

addresses,
and
telephone
numbers
was
compiled
using
electronically­
available
tax
record
information.
This
list
was
created
in
1998
and
has
not
been
updated
since.

To
create
the
sampling
frame
for
large
Federally­
owned
office
buildings,
EPA
obtained
a
listing
of
2,000
Federally­
owned
buildings
from
GSA.
APPENDIX
4
IAQ
Practices
in
Large
Buildings
Survey
Survey
Instructions
and
Questionnaire
4­
1
Dear
[
Insert
name
or
title]

The
U.
S.
Environmental
Protection
Agency
(
EPA)
is
conducting
a
voluntary
survey
to
determine
the
use
of
indoor
air
quality
(
IAQ)
management
practices
in
office
buildings
over
50,000
square
feet.
You
have
been
randomly
selected
to
participate
in
this
survey.
The
enclosed
survey
asks
a
series
of
questions
concerning
the
size,
use,
and
occupancy
rate
of
the
building
for
which
you
are
responsible,
as
well
as
operation
and
maintenance
practices
that
you
employ
which
may
have
an
impact
on
the
building's
indoor
air
quality.
This
information
will
be
used
to
gain
some
insights
into
the
extent
to
which
IAQ­
management
practices
are
implemented
in
office
buildings
across
the
country.

There
are
no
"
right"
or
"
wrong"
answers
to
the
questionnaire.
We
are
interested
in
your
honest
responses.
These
will
help
the
Agency
design
future
public
information
materials
and
outreach
efforts.
Many
of
the
standard
maintenance
procedures
you
currently
employ
may
have
a
positive
impact
on
your
building's
indoor
air
quality.
On
the
other
hand,
there
may
be
some
IAQmanagement
practices
which
are
not
appropriate
for
your
building.
The
survey
does
not
request
information
on
the
actual
indoor
air
quality
of
your
building.
Attached
is
a
copy
of
the
survey
burden
statement
for
your
reference.

Your
responses
will
be
kept
confidential.
EPA
has
arranged
for
an
independent
company
to
receive
and
summarize
the
survey
data.
In
this
way,
you
can
be
assured
that
neither
EPA,
nor
any
other
government
agency,
will
have
access
to
your
individual
questionnaire.

We
appreciate
the
time
you
take
in
completing
the
survey.
To
thank
you
for
your
efforts,
you
will
receive
a
free
copy
of
EPA's
software,
"
IBEAM".
This
software
package
identifies
buildingmanagement
practices
that
will
improve
indoor
air
quality
and
will
assist
you
in
determining
their
impact
on
your
bottom­
line.

We
have
enclosed
a
self­
addressed,
postage­
paid
envelope
for
your
convenience.
Thank
you
for
your
time
and
your
commitment
to
indoor
air
quality.
If
you
have
any
questions
concerning
the
survey,
or
indoor
air
quality
in
general,
please
feel
free
to
call
IAQ
INFO
at
1­
800­
438­
4318.

Sincerely,

Lee
Salmon
Office
of
Radiation
and
Indoor
Air
Attachment:
4­
2
BURDEN
STATEMENT
The
public
reporting
and
record
keeping
burden
for
this
collection
of
information
is
estimated
to
average
1.8
hours
per
response.
Burden
means
the
total
time,
effort,
or
financial
resources
expended
by
persons
to
generate,
maintain,
retain,
or
disclose
or
provide
information
to
or
for
a
Federal
agency.
This
includes
the
time
needed
to
review
instructions;
develop,
acquire,
install,
and
utilize
technology
and
systems
for
the
purposes
of
collecting,
validating,
and
verifying
information,
processing
and
maintaining
information,
and
disclosing
and
providing
information;
adjusting
the
existing
ways
to
comply
with
any
previously
applicable
instructions
and
requirements;
train
personnel
to
be
able
to
respond
to
a
collection
of
information;
search
data
sources;
complete
and
review
the
collection
of
information;
and
transmit
or
otherwise
disclose
the
information.
An
agency
may
not
conduct
or
sponsor,
and
a
person
is
not
required
to
respond
to,
a
collection
of
information
unless
it
displays
a
currently
valid
OMB
control
number.

Send
comments
on
the
Agency's
need
for
this
information,
the
accuracy
of
the
provided
burden
estimates,
and
any
suggested
methods
for
minimizing
respondent
burden,
including
through
the
use
of
automated
collection
techniques
to
the
Director,
Collection
Strategies
Division,
Office
of
Environmental
Information,
U.
S.
Environmental
Protection
Agency
(
2822),
1200
Pennsylvania
Avenue,
NW,
Washington,
D.
C.
20460.
Include
the
OMB
control
number
in
any
correspondence.
Do
not
send
the
completed
survey
to
this
address.
OMB
Control
Number
­
Expiring
Date
xx/
yy
/
zz
4­
3
IAQ
Practices
in
Large
Buildings
Survey
Name:
(
Optional)
Building
Location:
City
Title:
(
Optional)
State
Phone
Number:
(
Optional)
Zip
Code
Instructions:
If
you
operate/
maintain
more
than
one
office
building
over
50,000
square
feet,
choose
ONE
that
is
most
typical
(
or
with
which
you
are
most
familiar)
of
the
office
buildings
you
manage
to
answer
all
of
the
questions
in
this
survey.
Please
provide
the
following
characteristic
information
for
the
building
which
you
have
selected
for
this
survey:

How
many
office
buildings
more
than
50,000
square
feet
do
you
manage
or
own?

(
2)
General
Information
A1.
What
is
your
primary
job?
(
Check
the
one
that
most
closely
matches
your
responsibilities)
a.

Owner
b.

Facility
Manager
c.

Property
Manager
d.

Building
Engineer
e.

Other
(
please
describe)
A5.
How
many
people
occupy
this
building
on
an
average
workday?
a.

Less
than
250
b.

250­
499
c.

500­
999
d.

1000­
2499
e.

2500
or
more
A2.
What
is
the
gross
square
footage
of
this
office
building?
a.

Less
than
50,000
b.

50,000­
99,999
c.

100,000­
299,999
d.

300,000­
599,999
e.

600,000
or
more
A6.
In
what
year
was
the
original
construction
of
this
building
completed?
________

A7.
In
what
year
was
the
last
major
renovation
completed?
Architectural
(
interior)
_______
Mechanical
_______
4­
4
A3.
What
best
describes
this
building's
ownership?
a.

Government
owned
b.

Non­
government
owned
A8.
Please
indicate
the
percentage
of
the
following
space
categories
in
this
building:
a.
Office
Space
%
b.
Retail
Space
%
c.
Other
%
(
See
below)
Total
100
%

Service
Space:
(
check
all
that
apply)


Health
Care
(
for
example,
doctor/
dentist
office)


Food
Service

Scientific
Lab

Dry
Cleaning

Hair
Salon

Computer
Lab/
Room

Printing

Photo
Processing

Child
care

Other
(
please
describe)
A4.
What
best
describes
this
building's
occupancy?
(
Check
items
a.
and
b.
as
applicable)

a.

Owner
occupied
b.

Non­
owner
occupied
Check
one:
c.

Single
tenant
d.

Multi­
tenant
Complete:
e.
Occupancy
level
______%

A9.
Who
performs
the
following
activities?
(
Check
all
that
apply)
In­
house
Contractor
Tenant
a.
HVAC
operations



b.
HVAC
controls
(
for
example,
set
point
adjustments)



c.
HVAC
regular
maintenance
(
for
example,
filter
replacement)



d.
HVAC
major
maintenance
(
for
example,
motor
replacement)



e.
Building
maintenance
(
for
example,
painting)



f.
Remodeling
(
for
example,
tenant
improvements)



g.
Housekeeping
/
Cleaning



h.
Pest
control



B.
General
Indoor
Air
Quality
(
IAQ)
Management
B1.
Has
a
person/
Team
been
designated
as
the
Indoor
Air
Quality
(
IAQ)
Manager
or
Coordinator
for
this
building?
a.

Yes
b.

No
B2.
Are
the
following
building
documents
(
written
or
electronic)
kept
on
file
and
accessible?
(
Check
the
most
appropriate
response
for
each
item,
a.
through
k.)

Yes
No
Don't
Know
Not
Applicable
a.
Manufacturer's
operating
instructions
for
the
HVAC
system




c.
HVAC
system
preventive
maintenance
plan
including
equipment
maintenance
schedule




c.
Historical
maintenance
records
for
the
HVAC
system




d.
HVAC
equipment
and
control
system
documentation
(
for
example,
operating
schedules,
set
points
and
ranges)




e.
Schedules
and
standardized
procedures
for
facility
operations
and
maintenance
(
for
example,
roof
repair,
plumbing)




B2.
Are
the
following
building
documents
(
written
or
electronic)
kept
on
file
and
accessible?
(
Check
the
most
appropriate
response
for
each
item,
a.
through
k.)

4­
5
f.
Drawings
of
interior
building
renovations,
including
information
on
major
space­
use
changes
(
for
example,
tenant
build­
out,
office
space
converted
to
laboratory,
significant
increase
or
decrease
in
occupancy)




g.
Architectural
and
mechanical
`
as­
built'
blueprints




h.
Material
Safety
Data
Sheets
(
MSDSs)
for
the
products
used
in
this
building




i.
Housekeeping
procedures
or
contract
(
including
details
on
proper
use,
storage
and
purchase
of
cleaning
and
maintenance
materials)




j.
Procedures
for
responding
to
IAQ
complaints




k.
Pest­
control
procedures
or
contract




l.
Policy
statements
(
for
example,
"
Policy
on
Eating
Outside
of
Cafeteria/
Kitchen"
and
"
Policy
on
Pets
or
Other
Animals")




4­
6
B3.
How
frequently
do
you,
or
does
your
contractor,
inspect
for
the
following
during
a
walkthrough
inspection?
(
Check
all
that
apply)
At
Least
Quarterly
At
Least
Yearly
Every
1­
5
Years
5
Years
or
More
Don't
Inspect
a.
Odors





b.
Visible
fungal
growth
(
mold
or
mildew)





c.
Evidence
of
moisture
in
inappropriate
locations
(
leaks,
staining,
or
discoloration
of
building
materials)





d.
Poorly
maintained
filters
or
other
HVAC
equipment





e.
Uncomfortable
or
uneven
temperatures
or
humidity





f.
Evidence
of
inadequate
ventilation
(
use
of
personal
fans,
redirected
vents
and
diffusers)





g.
Improper
storage
of
cleaning
and
maintenance
products





h.
Food
residues





B4.
How
do
building
operation
and
maintenance
staff
learn
about
IAQ
practices?
(
Check
all
that
apply)
a.
Training
a1.

U.
S.
Environmental
Protection
Agency
(
EPA)
sponsored
courses
on
IAQ
a2.

Other
formal
IAQ
training
courses
a3.

Informal
IAQ
training
courses
b.
Reading
IAQ
reference
materials
b1.

EPA's
Building
Air
Quality:
A
Guide
for
Building
Owners
and
Facility
Managers
b2.

EPA's
Building
Air
Quality
Action
Plan
b3.

Other
IAQ
reference
materials
c.

No
IAQ
training
or
reference
materials
are
provided
to
staff
B5.
If
you
use
contractors
for
building
operations
and
maintenance,
are
they
trained
in
IAQ
practices?
(
Check
one
answer
for
each
item
below)

Yes
No
Don't
Know
a.
Housekeeping
b.
HVAC
Maintenance
c.
Pest
Control
d.
Renovation/
Remodeling












4­
7
C.
HVAC
Management
C1(
a).
At
a
minimum,
how
much
outdoor
air,
on
average,
are
the
air
handlers
set
to
deliver
during
the
heating
and
cooling
seasons?
(
Check
one
item
for
each
season)
Heating
Season
Cooling
Season
a1.
5
cubic
feet
per
minute
(
cfm)
or
less
per
occupant


a2.
Between
6
and
10
cfm
per
occupant


a3.
Between
11
and
14
cfm
per
occupant


a4.
Between
15
and
19
cfm
per
occupant


a5.
20
cfm
or
more
per
occupant


a6.
I
don't
know


C1(
b).
Is
the
outdoor
air
flow
rate
the
maximum
practical
amount
with
the
existing
HVAC
system
capacity?
(
Check
one
item
for
each
season)
Heating
Season
Cooling
Season
b1.
Yes


b2.
No


b3.
I
don't
know


C2.
Is
the
actual
amount
of
outside
air
that
each
air
handler
is
delivering
periodically
measured?
(
Check
one)
a.

Yes
b.

No
C3.
A
written
Preventive
Maintenance
(
PM)
plan
exists
for
the
following:
(
Check
all
that
apply)

Yes
No
N/
A
a.
Outdoor
air
intakes



b.
Air
distribution
dampers



c.
Air
filters



d.
Drain
Pans



e.
Heating
and
cooling
coils



f.
Interior
of
air
handlers



g.
Fan
motor
and
belts



h.
Air
humidification



i.
Cooling
tower



j.
Air
distribution
pathways
and
VAV
boxes



k.
HVAC
system
controls



l.
Economizers



m.
Exhaust
systems



C4.
The
HVAC
operating
schedule
provides
that
delivery
of
outdoor
air
occurs:
(
Check
one
item
for
each
season)
Heating
Season
Cooling
Season
a.
One
hour
or
more
before
most
occupants
arrive


b.
Less
than
one
hour
before
most
occupants
arrive


c.
At
the
same
time
most
occupants
arrive


d.
After
most
occupants
arrive


e.
24­
hour
continuous
operation


4­
8
D.
Loading
Dock
and
Vehicle
Idling
Areas
D1.
Are
outdoor
air
intakes
located
near
loading
docks
or
other
areas
where
vehicles
idle?
a.

Yes

Continue
to
item
D2
b.

No

Skip
to
item
E1
c.

Don't
know

Skip
to
item
E1
D2.
Vehicle
exhaust
is
prevented
from
entering
the
building
through
outdoor
air
intakes
and
building
openings
by:
(
Check
the
most
appropriate
response
for
each
item)

Yes
No
Don't
Know
a.
Physical
barriers
to
airflow
into
building
(
for
example,
doors
and
curtains)



b.
Pressurization
of
building
at
loading
dock



c.
Depressurization
or
ventilation
of
loading
dock
area



d.
A
non­
idling
policy
in
effect



E.
Managing
Sources
of
Pollution
E1.
The
choice
of
cleaning
products
and
other
chemicals
used
in
this
building
may
require
a
balance
between
efficacy
(
for
example,
the
ability
to
clean)
and
toxicity.
Do
you
perform
any
of
the
following?
(
Check
the
most
appropriate
response
for
each
item)

Yes
No
Don't
Know
a.
Routinely
reviewing
MSDSs
or
similar
information
to
assess
a
product's
potential
impact
on
indoor
air
quality



b.
Specifically
considering
toxicity,
irritancy,
allergic
response,
or
similar
factors
when
deciding
on
which
products
to
use



c.
Ensuring
proper
storage



E2.
Exhaust
ventilation
is
provided
and
operational
in:
(
Check
the
most
appropriate
response
for
each
item)

Yes
No
Don't
Know
a.
Mail
rooms



b.
Chemical
storage
rooms



c.
Copy
rooms



d.
Custodial
closets



e.
Printing
facilities



f.
Other
areas
(
please
specify)



E3.
Which
best
describes
the
smoking
policy
in
this
building?
(
Check
one)
a.

Smoking
prohibited
throughout
building

Skip
to
item
F1
b.

Smoking
allowed
in
designated
areas
only
c.

Smoking
unrestricted
E4.
Designated
smoking
areas
are:
(
Check
all
that
apply)
a.

Separately
ventilated
and
exhausted
to
the
outside
b.

Ventilated
with
60
cfm
per
occupant
or
more
c.

Kept
under
negative
pressure
d.

Not
specially
ventilated
4­
9
F.
Housekeeping
and
Pest
Management
F1.
Are
the
following
elements
included
in
written
housekeeping
procedures
or
contracts?
(
Check
the
most
appropriate
response
for
each
item,
a.
through
f.)

Yes
No
Don't
Know
a.
Maintaining
files
on
current
products
used
in
building,
including
MSDSs



b.
Proper
storage
of
cleaning
and
other
hazardous
materials



c.
Proper
use,
mixing
and
dilution
of
cleaning
products



d.
Eliminating
attractants
(
for
example,
food)
for
insects
and
pests



e.
Proper
instruction
of
building
staff
on
above
procedures



f.
Posting
procedures
for
housekeeping
staff
in
the
appropriate
language
(
for
example,
Spanish)



F2.
Recognizing
that
different
pest
control
methods
may
be
appropriate
in
different
circumstances,
which
best
describes
your
pest
control
methods,
whether
performed
by
in­
house
or
contractor
personnel?
(
Check
one)
a.

Use
only
chemical
methods
b.

Use
mostly
chemical
methods
c.

Use
only
non­
chemical
methods
d.

Use
mostly
non­
chemical
methods
G.
Remodeling
and
Renovation
G1.
The
following
procedures
are
used
(
or
required
of
contractors)
to
minimize
the
generation
and
migration
of
contaminants
or
odors
to
occupied
areas
of
the
building
during
remodeling
and
renovation
activities:
(
Check
all
that
apply)

Yes
No
Don't
Know
a.
Designs
and
construction
activities
are
reviewed
for
possible
occupant
impact
before
work
begins
on
remodeling
or
renovation
projects



b.
Work
is
scheduled
during
periods
of
minimum
occupancy



c.
Air
pressure
is
provided
in
order
to
isolate
work
areas



d.
Lower
emitting
work
processes
are
used
(
for
example,
wet­
sanding
dry
wall)



e.
Specialized
cleaning
procedures
are
used
(
for
example,
use
of
HEPA
vacuums)



f.
Filters
and
ventilation
equipment
are
protected
and
maintained



g.
Emissions
from
new
furnishings
and
materials
are
minimized
(
for
example,
buying
lower
emitting
products
and
airing
out
furnishings
before
installation)



h.
Physical
barriers
are
used
to
isolate
work
areas



i.
Supplemental
ventilation
is
provided
in
work
areas
during
construction



j.
A
post­
construction
product
off­
gassing
period
is
provided
prior
to
occupancy



G2.
The
special
procedures,
used
or
required
of
contractors,
in
item
G1,
which
protect
occupants
from
IAQ
pollutants
during
construction
or
buildout,
are:
(
Check
all
that
apply)

Yes
No
Don't
Know
a.
Written
and
on
file



b.
Posted
in
public
places



c.
Distributed
to
contractors
and
appropriate
staff



d.
Explained
verbally
to
buildings
staff
and
occupants



4­
10
G3.
Which
best
describes
your
painting
policy?

(
Check
one)
a.

Use
standard
off­
the­
shelf
paint
b.

Use
primarily
low
Volatile
Organic
Compound
(
VOC)
emitting
paint
(
Check
one)
c.

Paint
anytime
that
is
convenient
d.

Paint
mostly
during
unoccupied
hours
(
Check
one)
e.

Provide
no
special
ventilation
during
painting
f.

Provide
increased
outdoor
air
ventilation
or
directly
exhaust
air
to
the
outdoors
during
painting
H.
IAQ
Complaints
and
Tenant
and
Occupant
Relations
H1.
Activities
involved
in
responding
to
IAQ
complaints
include:
(
Check
one
for
each
item)
Yes
No
a.
Notifying
occupants
about
how
to
file
a
complaint


b.
Logging
complaints
into
your
existing
work­
order
system


c.
Implementing
remedial
action,
if
necessary,
to
resolve
IAQ
complaints


d.
Following
up
to
determine
if
the
problem
has
been
resolved


e.
Providing
feedback
about
the
occupant's
complaint
in
a
timely
manner


f.
Maintaining
a
historical
record
of
IAQ
complaints


g.
Training
building
staff
on
complaint
procedures


H2.
Tenants
and/
or
occupants
are
routinely
informed
about
the
conditions
affecting
building
operations
(
for
example,
pest
control
advisories,
planned
major
renovation
and
remodeling,
major
or
unscheduled
maintenance):
(
Check
one)
a.

Yes
b.

No
I.
Additional
Items
I1.
What
would
help
you
improve
your
existing
IAQ
program?
(
Check
all
that
apply)
a.

Technical
information
b.

IAQ
training
c.

On­
site
consultation
d.

Case
studies
on
successful
IAQ
programs
e.

Cost/
benefit
information
f.

More
resources
g.

More
interest
from
occupants,
staff,
contractors
h.

More
interest/
support
from
owner/
manager
I.

Other
(
please
describe)
j.

No
help
needed
Remarks:
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
APPENDIX
5
Bibliography
.
5­
1
Bibliography
Chun96
Chun,
Y.
I.
And
Robertson,
K.
W.,
`
Reducing
nonresponse
in
business
surveys',
American
Statistical
Association
Proceedings
of
the
Section
on
Survey
Research
Methods,
1996,
pp.
980­
985.

Dillman96
Dillman,
D.
A.,
`
Token
financial
incentives
and
the
reduction
of
nonresponse
error
in
mail
surveys',
American
Statistical
Association
Proceedings
of
the
Section
on
Government
Statistics,
1996,
pp.
200­
205.
