[Federal Register Volume 87, Number 148 (Wednesday, August 3, 2022)]
[Notices]
[Pages 47497-47498]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-16539]


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DEPARTMENT OF TRANSPORTATION

[OMB Control No. 2105-0573; Docket No. DOT-OST-2022-0085]


Notice and Request for Comments on Revision of a Previously 
Approved Information Collection Request

AGENCY: Department of Transportation.

ACTION: Notice; request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
Department of Transportation's (DOT) Office of the Secretary (OST) 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The Executive Order, 
``Setting Customer Service Standards,'' directs Federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
the Department of Transportation (DOT) seeks a renewal without revision 
to a fast track generic clearance information collection request 
already approved by OMB. OST requests renewal without revision of ICR 
with OMB Control Number: 2105-0573 as described below. We published a 
Federal Register Notice with a 60-day public comment period on this 
information collection on May 24, 2022. We are required to publish this 
notice in the Federal Register by the Paperwork Reduction Act of 1995.

DATES: Submit comments on or before: September 2, 2022.

ADDRESSES: Submit comments identified by Information Collection 2105-
0573, Fast Track Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery, by any of the following methods:
     Federal eRulemaking portal: https://www.regulations.gov. 
Follow the instructions for submitting comments. Comments submitted 
electronically, including attachments to https://www.regulations.gov, 
will be posted to the docket unchanged.
     Mail: U.S. Department of Transportation, Office of the 
Chief Information Officer, 1200 New Jersey Avenue SE, Washington, DC 
20590. ATTN: Chief Data Officer/IC 2105-0573, Fast Track Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery.
    Instructions: Please submit comments only and cite Information 
Collection 2105-0573, Fast Track Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery in all 
correspondence related to this collection. To confirm receipt of your 
comment(s), please check regulations.gov, approximately two-to-three 
business days after submission to verify posting (except allow 30 days 
for posting of comments submitted by mail).

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Daniel Morgan, Assistant Chief Information 
Officer for Data Services/Chief Data Officer, or via email to 
[email protected].

SUPPLEMENTARY INFORMATION:
    Title: Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Department's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insight into customer or stakeholder perceptions, opinions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Department of Transportation and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management. Feedback or 
information collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population.
    The U.S. Department of Transportation will only submit collections 
if they meet the following criteria.
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the Department (if 
released, the Department must indicate the qualitative nature of the 
information).
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which

[[Page 47498]]

generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    Type of Review: Renewal without revision of a previously approved 
Information Collection Request.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 240,000.
    Estimated Annual Responses: 80,000.
    Estimated Annual Burden Hours: 20,000 hours.
    Frequency: One-time requirement.
    Annual burden hours = (80,000 responses) x (15 minutes) = 1,200,000 
min = 20,000 hours.
    Total burden hours for 3 years = 20,000 x 3 = 60,000 hours.
    Total respondents = 80,000 (each year) x 3 = 240,000.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information.
    Burden means the total time, effort, or financial resources 
expended by persons to generate, maintain, retain, disclose or provide 
information to or for a Federal agency. This includes the time needed 
to review instructions; to develop, acquire, install and utilize 
technology and systems for the purpose of collecting, validating and 
verifying information, processing and maintaining information, and 
disclosing and providing information; to train personnel and to be able 
to respond to a collection of information, to search data sources, to 
complete and review the collection of information; and to transmit or 
otherwise disclose the information.
    All written comments will be available for public inspection 
Regulations.gov.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: July 28, 2022.
Michael Howell,
Paperwork Reduction Act, Information Collection Officer.
[FR Doc. 2022-16539 Filed 8-2-22; 8:45 am]
BILLING CODE 4910-9X-P


