
[Federal Register Volume 80, Number 111 (Wednesday, June 10, 2015)]
[Notices]
[Page 33014]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-13990]


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DEPARTMENT OF TRANSPORTATION Office of the Secretary

[Docket No. DOT-OST-2011-0022]


Request for Comments on the Reinstatement of an OMB Control 
Number for an Information Collection

AGENCY: Office of the Secretary, Department of Transportation.

ACTION: Notice and request for comments.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995 (44 
U.S.C. 3501 et seq.), this notice announces that the request for 
reinstatement of an OMB Control Number for the Information Collection 
Request (ICR) abstracted below is being forwarded to the Office of 
Management and Budget (OMB) for review and comments. A Federal Register 
Notice with a 60-day comment period soliciting comments on the 
following information collection was published on February 6, 2015 (80 
FR 6793-4).

DATES: Comments must be submitted on or before July 10, 2015.

ADDRESSES: Send comments regarding the burden estimate, including 
suggestions for reducing the burden, to the Office of Management and 
Budget, Attention: Desk Officer for the Office of the Secretary of 
Transportation, 725 17th Street NW., Washington, DC 20503. Comments may 
also be sent via email to OMB at the following address: 
oira_submissions@omb.eop.gov.

FOR FURTHER INFORMATION CONTACT: Daeleen Chesley, Office of the 
Secretary, Office of the Assistant General Counsel for Aviation 
Enforcement and Proceedings (C-70), Department of Transportation, 1200 
New Jersey Ave. SE., Washington, DC 20590, at 202 366-9342 (voice) or 
Daeleen.Chesley@dot.gov.

SUPPLEMENTARY INFORMATION:
    Title: On-Line Complaint Form for Service-Related Issues in Air 
Transportation.
    OMB Control Number: 2105-0568.
    Type of Request: Request to reinstate OMB control number 2105-0568.
    Abstract: The Department of Transportation's (Department) Office of 
the Assistant General Counsel for Aviation Enforcement and Proceedings 
(Enforcement Office) has broad authority under 49 U.S.C., subtitle VII, 
to investigate and enforce consumer protection and civil rights laws 
and regulations related to air transportation. The Enforcement Office, 
including its Aviation Consumer Protection Division (ACPD), monitors 
compliance with and investigates violations of the Department's 
aviation economic, consumer protection, and civil rights requirements.
    Among other things, the office is responsible for receiving and 
investigating service-related consumer complaints filed against 
airlines and other travel-related companies. Once received, the 
complaints are reviewed by the office to determine the extent to which 
carriers are in compliance with federal aviation consumer protection 
and civil rights laws and what, if any, action should be taken.
    The key reason for this request is to enable consumers to continue 
to file their complaints (or comments) to the Department using an on-
line form, whether using their personal computer or their mobile 
device. If the information collection form is not available, the 
Department may receive fewer complaints from consumers. The lack of 
information could inhibit the Departments' ability to improve airline 
consumer satisfaction, effectively investigate individual complaints 
against an airline or other travel-related companies that have an air 
travel component, and/or determine patterns and practices that may 
develop in violation of our rules. The information collection also 
furthers the objectives of 49 U.S.C. 41712, 40101, 40127, 41702, and 
41705 to protect consumers from unfair or deceptive practices, to 
protect the civil rights of air travelers, and to ensure safe and 
adequate service in air transportation.
    Filing a complaint using a web-based form is voluntary and 
minimizes the burden on the public. Consumers can also choose to file a 
complaint with the Department by sending a letter using regular mail or 
by phone message. The type of information requested on the on-line form 
includes complainant's name, address, home and/or daytime phone number 
(including area code) and email address, name of the airline or company 
about which she/he is complaining, flight date, flight number, and 
origin and destination cities of complainant's trip. A consumer may 
also use the form to give a description of a specific problem or to ask 
for air-travel related information from the ACPD. The Department has 
limited its informational request to only that information necessary to 
meet its program and administrative monitoring and enforcement 
requirements.
    On February 6, 2015, the Department published a 60-day notice in 
the Federal Register (80 FR 6793-4) asking for comments on whether this 
collection of information is necessary for the proper performance of 
the functions of the Department. We received one comment in the docket 
from a commenter who supported the Department collecting the 
information.
    Respondents: Consumers that Choose to File an On-Line Complaint 
with the Aviation Consumer Protection Division.
    Estimated Number of Respondents: 14,479 (based on CY 2014 data).
    Frequency: 1 submission per year.
    Estimated Burden per Response: 15 minutes.
    Estimated Total Burden on Respondents: 3,620 hours.
    Public Comments are invited on: Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Department, including whether the information will have practical 
utility; the accuracy of the Department's estimate of the burden of the 
proposed information collection; ways to enhance the quality, utility 
and clarity of the information to be collected; and ways to minimize 
the burden of the collection of information on respondents without 
reducing the quality of the collection of information, including the 
use of automated collection techniques or other forms of information 
technology.

    Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. 
chapter 35, as amended; and 49 CFR 1:48.

    Issued in Washington, DC on May 28, 2015.
Patricia Lawton,
DOT Paperwork Reduction Act Clearance Officer, Office of the Secretary.
[FR Doc. 2015-13990 Filed 6-9-15; 8:45 am]
 BILLING CODE 4910-9X-P


