
[Federal Register: October 16, 2009 (Volume 74, Number 199)]
[Notices]               
[Page 53309-53310]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr16oc09-141]                         

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DEPARTMENT OF TRANSPORTATION

Office of the Secretary

 
Notice Providing Guidance on Reimbursement of Passenger Expenses 
Incurred as a Result of Lost, Damaged or Delayed Baggage

AGENCY: Office of the Secretary, Department of Transportation.

ACTION: Notice Providing Guidance on Reimbursement of Passenger 
Expenses Incurred as a Result of Lost, Damaged or Delayed Baggage.

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[[Page 53310]]

SUMMARY: The Department is publishing the following notice providing 
guidance on air carrier contract terms and policies relating to 
reimbursement of passenger expenses incurred in connection with lost, 
damaged or delayed baggage.

FOR FURTHER INFORMATION CONTACT: Nicholas Lowry, Attorney, Office of 
Aviation Enforcement and Proceedings (C-70), 1200 New Jersey Ave., SE., 
Washington, DC 20590, (202) 366-9349.

United States of America

Department of Transportation

Office of the Secretary

Washington, DC

Guidance on Reimbursement of Passenger Expenses Incurred as a result of 
Lost, Damaged or Delayed Baggage

Notice

    This notice is intended to give guidance to air carriers on their 
policies relating to the reimbursement of passengers' expenses in cases 
where baggage has been lost, damaged or delayed. We have learned that a 
number of airlines have adopted policies that purport to limit 
reimbursement for such expenses in a variety of ways.
    These policies may be contained in contracts of carriage or, more 
often, in informal printed advisory handouts available from ticket 
counters or carrier agents. For example, we are aware of one such 
advisory handout that denies any reimbursement ``for necessities'' 
where the baggage is ``expected'' to reach the passenger within 24 
hours of filing a delayed baggage report and limits reimbursement to 
actual expenses up to a fixed maximum amount per day after the first 
day. Also, some carriers may be providing reimbursement to passengers 
for incidental expenses incurred only after the outbound leg of a 
roundtrip.
    The Department's baggage liability rule, 14 CFR part 254, contains 
no such limitations, and it is the enforcement policy of the Office of 
Aviation Enforcement and Proceedings (Aviation Enforcement Office) to 
consider any arbitrary limits on expense reimbursement incurred in 
cases involving lost, damaged or delayed baggage to violate part 254 
and to constitute an unfair and deceptive practice and unfair method of 
competition in violation of 49 U.S.C. 41712. Section 254.4 states that 
an air carrier ``shall not limit its liability for provable direct or 
consequential damages [emphasis added]'' relating to lost, damaged or 
delayed baggage to less than $3,300 per passenger. To meet the 
requirements of part 254 and the requirements implicit in 49 U.S.C. 
41712, carriers should remain willing to cover all reasonable, actual 
and verifiable expenses related to baggage loss, damage or delay up to 
the amount stated in part 254.
    Carriers should, therefore, review their contracts of carriage and 
any supplemental printed materials with respect to provisions for 
reimbursement of direct or incidental expenses related to baggage loss, 
damage or delay. These should not include terms setting arbitrary 
limits on reimbursement, apart from those set forth in part 254. If 
appropriate, carriers should promptly modify any printed documents, 
such as internal procedures and guidance and consumer informational 
materials, to conform to the Department's rules and this guidance. 
After 90 days from the date of issue of this notice, the Aviation 
Enforcement Office will pursue enforcement action in appropriate cases 
where unlawful reimbursement policies are not corrected. Questions 
regarding this notice may be addressed to the Office of Aviation 
Enforcement and Proceedings (C-70), U.S. Department of Transportation, 
1200 New Jersey Ave., SE., Washington, DC 20590.

    Dated: October 9, 2009.
Dayton Lehman Jr.,
Deputy Assistant General Counsel for Aviation Enforcement and 
Proceedings.
    An electronic version of this document is available at http://
www.regulations.gov.

[FR Doc. E9-24982 Filed 10-15-09; 8:45 am]

BILLING CODE 4910-9X-P
